Independent research to help you understand the companies you shop with.
DELSEY PARIS sells suitcases, travel bags and accessories directly through its online store. The brand says it was founded in 1946 and offers product designs focused on travel mobility and organization.
Rifle Paper Co. is a stationery brand founded by Anna and Nathan Bond in 2009. It has grown from stationery into home décor and gifts.
BÉIS sells travel luggage, bags and accessories through its website. Its range includes suitcases and the Weekender bag.
Moleskine sells notebooks, planners, bags, writing tools and digital products through its brand website. Its Smart range connects paper tools with apps and digital services.
July sells luggage through its online store. Its CaseSafe luggage can connect to Apple Find My or Android Find Hub.
Travelpro sells luggage, bags and travel accessories directly through its website. The brand says it has made travel gear for more than 40 years and developed products around professional travel needs. The reviewed store policies are primarily written for Travelpro.com, which says its site promotes products mainly available in the United States and Canada.
Fishwife is a tinned seafood brand started in 2020 by Becca and Caroline Goldfarb. It sells products through its website and says it aims to make premium, sustainably sourced tinned seafood a cupboard staple.
Newegg is an online technology retailer and Marketplace founded in 2001. It sells PC parts, computers, electronics and related products, both directly and through third-party sellers. The seller shown on the product page matters because Marketplace sellers can use their own return terms.
Etsy is a Marketplace with sellers that set their own policies for physical listings. Return terms can differ between listings, and available checkout methods may also vary by seller. Check the listing and checkout screen before paying.
Monos sells suitcases and related travel goods through its website. Its stated lifetime warranty covers the craftsmanship and key suitcase parts, including wheels, locks and handles.
Walmart is a large retailer that sells a wide range of everyday products online and in stores. Walmart.com also lists goods sold and shipped by third-party Marketplace sellers, so the seller shown on an item page can affect the return process and support route.
Liquid Death sells canned water, sparkling drinks, iced tea and energy drinks, alongside branded merchandise. Its site offers direct merchandise sales and directs beverage shoppers to retail and delivery partners in some locations.
Fly By Jing is a food brand founded by Jing in 2018. The company says it was inspired by the flavours of Chengdu and its “fly restaurants.”
Chomps sells individually wrapped meat snacks, including beef, chicken, turkey and venison sticks, directly through its website and through other retailers. The company describes its products as snacks made with real ingredients.
eBay is an online marketplace with buyer-protection rules, payment options and an international shipping program. Its published policies cover most transactions when an item does not arrive, is faulty or damaged, or does not match its listing.
Paula's Choice is a skincare company that sells directly through its website. It says its skincare is available locally in more than 25 countries; visitors to the US site from listed local-site countries cannot order from that US site.
e.l.f. Cosmetics sells makeup, skincare, hair products and beauty tools through its own online store. The brand describes its products as vegan and cruelty-free. Orders can have different sellers or checkout terms depending on the delivery location.
Brightland sells olive oils, vinegars, honey, gift sets and kitchen accessories through its own online shop. It also offers one-time purchases and selected product subscriptions.
Pacifica Beauty sells skincare, haircare, fragrance, body care and makeup through its own online shop. The brand also offers recurring product subscriptions. Pacifica says its products are 100% vegan and cruelty-free.
The Ordinary is a skincare brand owned through DECIEM, which became part of The Estée Lauder Companies in 2024. It sells serums, cleansers, moisturizers, makeup and hair treatments through its own website and other retailers.
LEGO sells through its LEGO.com shop. The LEGO Group is owned by LEGO Holding; KIRKBI A/S owns 75% and the LEGO Foundation owns 25%. The shop terms reviewed apply to orders delivered in the United States, including territories and possessions, and Canada.
Wild One sells pet supplies directly through its online store, including harnesses, collars, leashes, toys and travel items for dogs and cats. The company describes its products as design-led essentials for walking, travel and play.
The Woobles sells crochet kits, bundles and downloadable patterns designed around guided video tutorials. Kits are sold through its own online store and include access to the related tutorial content. The store says it currently ships to the United States, Canada and the United Kingdom.
Back Market is a marketplace for refurbished technology, connecting buyers with professional sellers. It says it is an intermediary rather than the seller or reseller of listed products, so the individual seller remains responsible for the product sale.
Amazon is an online store and marketplace offering physical goods, digital products and services. Some items are sold and shipped by Amazon, while independent sellers can list and fulfil their own products. Check the “Sold by” and “Ships from” details on each product page before ordering.
Mejuri is a jewelry brand that sells fine and everyday pieces through its website, app and stores. The company says it has created jewelry since 2015 and sells directly to shoppers. Its store services include jewelry cleaning, while some locations also offer piercing services.
Brooklinen is a direct-to-consumer home textiles brand founded in 2014. It sells sheets, bedding, bath products and home accessories through its website and retail stores.
Ruggable sells washable rugs and related home products directly through its website. The company says its original rug system uses a two-piece design, with a removable rug cover and pad. The policy pages reviewed here are for the Ruggable US website; availability and terms can differ on other regional sites.
Girlfriend Collective is a direct-to-consumer activewear brand selling leggings, bras, tops and other workout clothing through its website. Its featured leggings are listed in sizes XXS–6XL, and the company says its collections use recycled polyester.
Reformation is a fashion brand that sells dresses, tops, sweaters, jeans, shoes and bags through its website. It says it has been working to make sustainable fashion available since 2009.
Framework sells modular laptops, a compact desktop, replacement parts and accessories. It offers ready-to-use computers as well as DIY editions that let buyers choose memory, storage and an operating system. Its store terms reviewed here apply to its EU and Norwegian Marketplace.
OLIPOP sells canned functional sodas directly through its website and through retailers. Its drinks are sold in 6g and 9g fiber lines, with different storage instructions. The direct online store currently says it does not ship internationally.
tentree sells clothing and accessories through its online store. The company says each item sold supports tree planting worldwide.
Nothing sells smartphones, audio products, wearables and related software directly through its website. The company also develops AI tools and mobile software. Its store, product availability and after-sales service depend on the shipping region.
Murena describes its mission as developing open-source, privacy-focused software paired with sustainable devices and online services. Its terms also cover workplace subscription services, billed monthly or yearly depending on the selected plan.
Punkt. was founded in 2008 in Lugano, Switzerland. Its website is operated by Punkt Tronics AG.
Fairphone sells modular smartphones, audio products, accessories and spare parts through its online shop. It presents self-repair and longer product use as key parts of its product approach.
Crosscall makes rugged phones, smartphones, accessories and spare parts. Its products are aimed at outdoor use and demanding work settings, with an accessory ecosystem built around its devices.
SHIFT is a technology company selling modular smartphones, notebooks, audio products, accessories and replacement parts. Its shop also offers repair services and second-life devices. The company says it has developed products since 2014.
Unihertz is a smartphone company that says it has launched 11 Kickstarter campaigns since 2017. It says those campaigns have had support from more than 40,000 backers.
The Citizenry sells custom furniture through its website. It says its custom furniture is handcrafted in America and made for long-term use.
Our Place sells cookware, kitchen tools, tableware and small kitchen appliances through its own online shop, stores and selected retail partners. Its range includes ceramic nonstick, titanium and cast-iron cookware. The company also offers product-specific limited warranties, but coverage and terms vary by product and purchase location.
Dieux is a skincare brand that sells moisturizers, serums, cleansers and reusable eye masks through its website. It also lists selected retail partners. The company says it shares formula, packaging, labor, payment-processing and shipping costs on product pages.
Nomad sells phone and tablet cases, charging gear, watch bands, wallets and tracking accessories through its own online store. The company says it began in 2012 with a portable charging-cable idea.
Graza sells olive oil through its website. Its homepage promotes three oils for cooking, baking, frying and dressing.
Gymshark says it creates fitness clothing, inspirational content and a community. Its stated returns policy covers items bought through gymshark.com or the Gymshark App.
Blueland sells household cleaning products built around reusable bottles or containers and tablet refills. Its online shop offers cleaners, dish products, laundry products and hand soap. The website is operated by One Home Brands, Inc., doing business as Blueland.
Kotn sells clothing and home goods through its online store and physical shops. The company describes its products as timeless essentials, while its published policies set different return options depending on where an order is delivered. Kotn is listed by B Lab as a Certified B Corporation.
Dyson makes home appliances and personal-care technology. Its range includes vacuum cleaners, hair-care products and air-treatment products, and it sells products directly through its website.
Glossier is a beauty brand founded in 2014 after the Into The Gloss beauty website and community. It sells skincare, makeup, body care and fragrance through its website, shops and selected retail partners.
IKEA is a home-furnishings brand that sells through stores and online channels. Its retail business uses franchisees, so the seller and checkout rules can differ by location. This page assesses the current U.S. online-shop policies; shoppers elsewhere should check their local IKEA site before paying.
Away sells luggage, bags and travel accessories through its own online store and retail stores. Its online shop currently ships to the US, UK and Canada.
Allbirds operates a website with help for orders, returns and customer accounts. The website says the Allbirds brand and allbirds.com are owned and operated by AB Dnam, LLC.
ALO sells activewear, shoes, accessories and wellness items through its own online store. Its site also promotes fitness and wellness services alongside physical products.
SKIMS describes itself as a solutions-oriented brand making underwear, loungewear and shapewear. Its published return and contact pages set out some practical conditions for online customers.
Papier is a stationery brand founded in 2015. It describes its products as premium paper treasures for everyday use.
Every company we've researched, by sector.
Framework sells modular laptops, a compact desktop, replacement parts and accessories. It offers ready-to-use computers as well as DIY editions that let buyers choose memory, storage and an operating system. Its store terms reviewed here apply to its EU and Norwegian Marketplace.
Nothing sells smartphones, audio products, wearables and related software directly through its website. The company also develops AI tools and mobile software. Its store, product availability and after-sales service depend on the shipping region.
Murena describes its mission as developing open-source, privacy-focused software paired with sustainable devices and online services. Its terms also cover workplace subscription services, billed monthly or yearly depending on the selected plan.
Punkt. was founded in 2008 in Lugano, Switzerland. Its website is operated by Punkt Tronics AG.
Fairphone sells modular smartphones, audio products, accessories and spare parts through its online shop. It presents self-repair and longer product use as key parts of its product approach.
Crosscall makes rugged phones, smartphones, accessories and spare parts. Its products are aimed at outdoor use and demanding work settings, with an accessory ecosystem built around its devices.
SHIFT is a technology company selling modular smartphones, notebooks, audio products, accessories and replacement parts. Its shop also offers repair services and second-life devices. The company says it has developed products since 2014.
Unihertz is a smartphone company that says it has launched 11 Kickstarter campaigns since 2017. It says those campaigns have had support from more than 40,000 backers.
Nomad sells phone and tablet cases, charging gear, watch bands, wallets and tracking accessories through its own online store. The company says it began in 2012 with a portable charging-cable idea.
Mejuri is a jewelry brand that sells fine and everyday pieces through its website, app and stores. The company says it has created jewelry since 2015 and sells directly to shoppers. Its store services include jewelry cleaning, while some locations also offer piercing services.
Girlfriend Collective is a direct-to-consumer activewear brand selling leggings, bras, tops and other workout clothing through its website. Its featured leggings are listed in sizes XXS–6XL, and the company says its collections use recycled polyester.
Reformation is a fashion brand that sells dresses, tops, sweaters, jeans, shoes and bags through its website. It says it has been working to make sustainable fashion available since 2009.
tentree sells clothing and accessories through its online store. The company says each item sold supports tree planting worldwide.
Gymshark says it creates fitness clothing, inspirational content and a community. Its stated returns policy covers items bought through gymshark.com or the Gymshark App.
Kotn sells clothing and home goods through its online store and physical shops. The company describes its products as timeless essentials, while its published policies set different return options depending on where an order is delivered. Kotn is listed by B Lab as a Certified B Corporation.
Allbirds operates a website with help for orders, returns and customer accounts. The website says the Allbirds brand and allbirds.com are owned and operated by AB Dnam, LLC.
ALO sells activewear, shoes, accessories and wellness items through its own online store. Its site also promotes fitness and wellness services alongside physical products.
SKIMS describes itself as a solutions-oriented brand making underwear, loungewear and shapewear. Its published return and contact pages set out some practical conditions for online customers.
Paula's Choice is a skincare company that sells directly through its website. It says its skincare is available locally in more than 25 countries; visitors to the US site from listed local-site countries cannot order from that US site.
e.l.f. Cosmetics sells makeup, skincare, hair products and beauty tools through its own online store. The brand describes its products as vegan and cruelty-free. Orders can have different sellers or checkout terms depending on the delivery location.
Pacifica Beauty sells skincare, haircare, fragrance, body care and makeup through its own online shop. The brand also offers recurring product subscriptions. Pacifica says its products are 100% vegan and cruelty-free.
The Ordinary is a skincare brand owned through DECIEM, which became part of The Estée Lauder Companies in 2024. It sells serums, cleansers, moisturizers, makeup and hair treatments through its own website and other retailers.
Dieux is a skincare brand that sells moisturizers, serums, cleansers and reusable eye masks through its website. It also lists selected retail partners. The company says it shares formula, packaging, labor, payment-processing and shipping costs on product pages.
Glossier is a beauty brand founded in 2014 after the Into The Gloss beauty website and community. It sells skincare, makeup, body care and fragrance through its website, shops and selected retail partners.
Brooklinen is a direct-to-consumer home textiles brand founded in 2014. It sells sheets, bedding, bath products and home accessories through its website and retail stores.
Ruggable sells washable rugs and related home products directly through its website. The company says its original rug system uses a two-piece design, with a removable rug cover and pad. The policy pages reviewed here are for the Ruggable US website; availability and terms can differ on other regional sites.
The Citizenry sells custom furniture through its website. It says its custom furniture is handcrafted in America and made for long-term use.
Our Place sells cookware, kitchen tools, tableware and small kitchen appliances through its own online shop, stores and selected retail partners. Its range includes ceramic nonstick, titanium and cast-iron cookware. The company also offers product-specific limited warranties, but coverage and terms vary by product and purchase location.
Blueland sells household cleaning products built around reusable bottles or containers and tablet refills. Its online shop offers cleaners, dish products, laundry products and hand soap. The website is operated by One Home Brands, Inc., doing business as Blueland.
IKEA is a home-furnishings brand that sells through stores and online channels. Its retail business uses franchisees, so the seller and checkout rules can differ by location. This page assesses the current U.S. online-shop policies; shoppers elsewhere should check their local IKEA site before paying.
Fishwife is a tinned seafood brand started in 2020 by Becca and Caroline Goldfarb. It sells products through its website and says it aims to make premium, sustainably sourced tinned seafood a cupboard staple.
Liquid Death sells canned water, sparkling drinks, iced tea and energy drinks, alongside branded merchandise. Its site offers direct merchandise sales and directs beverage shoppers to retail and delivery partners in some locations.
Fly By Jing is a food brand founded by Jing in 2018. The company says it was inspired by the flavours of Chengdu and its “fly restaurants.”
Chomps sells individually wrapped meat snacks, including beef, chicken, turkey and venison sticks, directly through its website and through other retailers. The company describes its products as snacks made with real ingredients.
Brightland sells olive oils, vinegars, honey, gift sets and kitchen accessories through its own online shop. It also offers one-time purchases and selected product subscriptions.
OLIPOP sells canned functional sodas directly through its website and through retailers. Its drinks are sold in 6g and 9g fiber lines, with different storage instructions. The direct online store currently says it does not ship internationally.
Graza sells olive oil through its website. Its homepage promotes three oils for cooking, baking, frying and dressing.
Rifle Paper Co. is a stationery brand founded by Anna and Nathan Bond in 2009. It has grown from stationery into home décor and gifts.
Moleskine sells notebooks, planners, bags, writing tools and digital products through its brand website. Its Smart range connects paper tools with apps and digital services.
LEGO sells through its LEGO.com shop. The LEGO Group is owned by LEGO Holding; KIRKBI A/S owns 75% and the LEGO Foundation owns 25%. The shop terms reviewed apply to orders delivered in the United States, including territories and possessions, and Canada.
Wild One sells pet supplies directly through its online store, including harnesses, collars, leashes, toys and travel items for dogs and cats. The company describes its products as design-led essentials for walking, travel and play.
The Woobles sells crochet kits, bundles and downloadable patterns designed around guided video tutorials. Kits are sold through its own online store and include access to the related tutorial content. The store says it currently ships to the United States, Canada and the United Kingdom.
Newegg is an online technology retailer and Marketplace founded in 2001. It sells PC parts, computers, electronics and related products, both directly and through third-party sellers. The seller shown on the product page matters because Marketplace sellers can use their own return terms.
Etsy is a Marketplace with sellers that set their own policies for physical listings. Return terms can differ between listings, and available checkout methods may also vary by seller. Check the listing and checkout screen before paying.
Walmart is a large retailer that sells a wide range of everyday products online and in stores. Walmart.com also lists goods sold and shipped by third-party Marketplace sellers, so the seller shown on an item page can affect the return process and support route.
eBay is an online marketplace with buyer-protection rules, payment options and an international shipping program. Its published policies cover most transactions when an item does not arrive, is faulty or damaged, or does not match its listing.
Back Market is a marketplace for refurbished technology, connecting buyers with professional sellers. It says it is an intermediary rather than the seller or reseller of listed products, so the individual seller remains responsible for the product sale.
Amazon is an online store and marketplace offering physical goods, digital products and services. Some items are sold and shipped by Amazon, while independent sellers can list and fulfil their own products. Check the “Sold by” and “Ships from” details on each product page before ordering.
DELSEY PARIS sells suitcases, travel bags and accessories directly through its online store. The brand says it was founded in 1946 and offers product designs focused on travel mobility and organization.
BÉIS sells travel luggage, bags and accessories through its website. Its range includes suitcases and the Weekender bag.
July sells luggage through its online store. Its CaseSafe luggage can connect to Apple Find My or Android Find Hub.
Travelpro sells luggage, bags and travel accessories directly through its website. The brand says it has made travel gear for more than 40 years and developed products around professional travel needs. The reviewed store policies are primarily written for Travelpro.com, which says its site promotes products mainly available in the United States and Canada.
Monos sells suitcases and related travel goods through its website. Its stated lifetime warranty covers the craftsmanship and key suitcase parts, including wheels, locks and handles.
Away sells luggage, bags and travel accessories through its own online store and retail stores. Its online shop currently ships to the US, UK and Canada.
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