Returns
Free returns and exchanges are stated for unused items within 100 days.
Away
Travel
Is Away Legit?
A closer look at Away’s payments, returns, privacy and support. Here is what to know before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Welo assessments based on published sources
Return window100 days on unused items
Return costFree returns and exchanges
Shipping coverageUS, UK and Canada
SOURCES5 checked
Away sells luggage, bags and travel accessories through its own online store and retail stores. Its online shop currently ships to the US, UK and Canada.
Refund timing
Away says issuing a refund may take up to two weeks.
Order charges
Items are charged when they ship, according to Away’s help page.
Support hours
Live chat is listed from 10 AM to 8 PM ET.
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What Looks Good
Long stated trial period
Away says unused items can be returned or exchanged free within 100 days.
Repair coverage for suitcases
Away says its LifetimeCare coverage includes repair support for the life of a suitcase. The first five years include complimentary repairs for covered damage.
What to Know
Returns have exclusions
Items must be unused. Personalized and final-sale products cannot be returned or exchanged, and original shipping fees are not refunded.
Privacy policy varies by location
The reviewed U.S. policy says it does not apply to Away affiliates outside the United States and directs other visitors to location-specific policies.
Explore the Details
Away’s terms say prices, tax and other charges are shown with the transaction.
The terms say Away or a third-party processor may charge the chosen payment method, plus applicable taxes and other charges. Posted prices exclude tax and shipping or handling, which the terms say are itemized in the cart and order confirmation. The public terms do not list an exhaustive set of payment methods.
Processing and delivery estimates depend on the order and selected shipping method.
Away says standard orders take 1–3 business days to process. It says personalized orders may take 1–2 weeks before shipment; its listed carrier delivery estimate is 2–4 business days after dispatch for the supported stores named on the page. These are company estimates, not measured delivery performance.
The reviewed U.S. policy describes ad-related sharing and an opt-out control.
Away’s U.S. policy says it has shared identifiers, browsing activity, purchase-related information, geolocation data and profile data for targeted advertising. It says visitors can use the “Your Privacy” control or a supported Global Privacy Control signal to opt out of this tracking.
Questions before you buy
Away says returns are only accepted for unused items. It suggests testing luggage indoors and keeping the original packaging before travelling with it.
No. Away says personalized products, including luggage tags, are made to order and cannot be returned or exchanged.
Away says original shipping fees are non-refundable, even when an otherwise eligible item is returned.
Away lists live chat and email. It states chat hours of 10 AM–8 PM ET and says email replies typically take 1–2 days.
The takeaway
The clearest purchase points are the unused-item condition for returns, exclusions for personalized products, and the location-specific privacy terms.
How we researchWelo reviewed current Away pages covering its store, returns, terms, privacy and contact options.
Payment methods were not listed exhaustively in the public terms reviewed. Policy details can vary by the store location selected.
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