Luggage returns
Start a luggage return within 100 days of receiving it.
Frequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.
Monos
Travel
Is Monos Legit?
A closer look at Monos’s returns, privacy, support and suitcase warranty. Here is what to know before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Monos vs. Travel
Luggage return windowStart within 100 days
EU return fee25€ deducted from refund
Suitcase warrantyCovers wheels, locks and handles
SOURCES6 checked
Monos sells suitcases and related travel goods through its website. Its stated lifetime warranty covers the craftsmanship and key suitcase parts, including wheels, locks and handles. Lifetime Luggage Warranty & Travel Protection | Monos, Monos, 2026-09-21: https://monos.com/pages/lifetime-warranty.
Return fee
The European FAQ deducts a 25€ return-shipping fee from refunds.
Frequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.Privacy requests
You can request access, correction, updates or deletion by email.
Privacy policy – Monos, Monos, 2026-09-21: https://monos.com/policies/privacy-policy.Support contacts
Monos lists live chat and hello@monos.com for support.
Frequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.Marketing opt-out
Email marketing can be stopped through an unsubscribe link or email.
Privacy policy – Monos, Monos, 2026-09-21: https://monos.com/policies/privacy-policy.
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What to Know
The 100-day return has condition rules
Monos says customers must provide clear photos showing luggage is brand new, unused and in its original packaging when starting a return.
As stated by the companyFrequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.A European return fee applies
The European FAQ says a 25€ return-shipping fee is deducted from the refund. Check the terms on the storefront you use, as this is a regional policy.
As stated by the companyFrequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.Explore the Details
Monos identifies several core suitcase parts in its lifetime warranty.
Monos says every suitcase has a lifetime warranty covering craftsmanship and the quality of key parts. The page specifically names wheels, locks and handles. Read the full warranty terms if a repair or replacement decision depends on a particular type of damage.
Lifetime Luggage Warranty & Travel Protection | Monos, Monos, 2026-09-21: https://monos.com/pages/lifetime-warranty.
The policy provides an email route for several personal-information requests.
Monos says people can email hello@monos.com to review, correct, update or request deletion of personal information they provided. Its policy also says it shares personal information with third parties for functions such as fulfilment, analytics, advertising, security and fraud prevention.
Privacy policy – Monos, Monos, 2026-09-21: https://monos.com/policies/privacy-policy.
Monos describes its website as partially conformant with WCAG 2.1 AA.
Monos says its website is partially conformant with WCAG 2.1 level AA. It explains that partial conformance means some content does not fully meet that accessibility standard.
Accessibility – Monos, Monos, 2026-09-21: https://monos.com/pages/accessibility.
Questions before you buy
Monos says to initiate a luggage return within 100 days of receiving it. The FAQ also requires clear photos to confirm the luggage is brand new, unused and in its original packaging.
Frequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.On the European storefront, Monos says a 25€ return-shipping fee is deducted from the total refund. The refund is processed when the return reaches its distribution center.
Frequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.The checked FAQ lists live chat and hello@monos.com as support contacts. It does not state live-chat hours or a response-time target in the supplied excerpt.
Frequently asked questions | Lifetime warranty and 100-day trial – Monos, Monos, 2026-09-21: https://eu.monos.com/pages/faq.Yes. Monos says you can email hello@monos.com to request review, correction, updating or deletion of personal information you provided.
Privacy policy – Monos, Monos, 2026-09-21: https://monos.com/policies/privacy-policy.Monos names wheels, locks and handles as examples of parts covered for craftsmanship and quality under its lifetime suitcase warranty.
Lifetime Luggage Warranty & Travel Protection | Monos, Monos, 2026-09-21: https://monos.com/pages/lifetime-warranty.The takeaway
The checked terms clearly cover unused-luggage returns, a European return fee, privacy requests and basic support contacts.
How we research- Monos | Premium Luggage & Travel Goods, Designed in Canada
- Frequently asked questions | Lifetime warranty and 100-day trial – Monos
- Returns & Exchanges | Monos
- Privacy policy – Monos
- Lifetime Luggage Warranty & Travel Protection | Monos
- Accessibility – Monos
- Frequently asked questions | Lifetime warranty and 100-day trial – Monos
- Just get the Monos | It's better than other luggage in the market
Welo reviewed the checked Monos pages for return, warranty, privacy, accessibility and support information.
The checked return-fee terms are from the European storefront and may not apply elsewhere. The supplied excerpts do not set out accepted payment methods, charge timing or transaction protections.
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