Direct-store returns
Most items bought directly from BÉIS have a 45-day return or exchange window.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.
BÉIS
Travel
Is BÉIS Legit?
A closer look at BÉIS returns, payments, privacy and support. Here is what to know before ordering.
Welo Certification: Not Present
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BÉIS vs. Travel
Return window45 days for most direct orders
Refund fee$10 for original-payment refunds
Support hoursWeekdays, 9am–5pm PST
SOURCES7 checked
BÉIS sells travel luggage, bags and accessories through its website. Its range includes suitcases and the Weekender bag. About BÉIS, BÉIS, 2026-09-21: https://beistravel.com/pages/about.
Refund cost
Original-payment refunds have a $10 handling fee.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.Payment methods
BÉIS lists major cards, Amazon Pay, Shopify Pay, Apple Pay and Google Pay.
Frequently Asked Questions, BÉIS, 2026-09-21: https://beistravel.com/pages/faq.Support availability
Support is listed Monday to Friday, 9am–5pm PST, by email and live chat.
Frequently Asked Questions, BÉIS, 2026-09-21: https://beistravel.com/pages/faq.
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What Looks Good
Free store-credit returns
BÉIS says returns for store credit are free. It also says exchange requests are free.
As stated by the companyReturns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.Luggage replacement promise
For a valid luggage warranty claim, BÉIS says it will provide replacement luggage. The replacement may differ from the original in colour, make or size.
As stated by the companyBÉIS Limited Lifetime Luggage Warranty, BÉIS, 2026-09-21: https://beistravel.com/pages/lifetime-luggage-warranty.What to Know
Personalized items cannot be returned
BÉIS says personalized products cannot be returned or exchanged. Check the personalization details before placing the order.
As stated by the companyReturns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.Original delivery fees stay non-refundable
BÉIS says shipping fees for all orders are non-refundable. It also says duties and taxes on international orders are non-refundable.
As stated by the companyReturns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.Advertising identifier sharing
BÉIS says it may share device identifiers with advertisers and other marketing partners to measure advertising and marketing effectiveness.
Privacy Policy, BÉIS, 2026-09-21: https://beistravel.com/pages/privacy-policy.Explore the Details
Eligible direct-store returns must be new, unused, undamaged, tagged and in intact packaging.
BÉIS says it checks a return after delivery. It asks customers to allow 2–3 business days for verification before the refund is processed.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.
BÉIS says its website currently accepts USD only.
The company lists Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, Amazon Pay, Shopify Pay, Apple Pay and Google Pay. It says duties and taxes are collected at checkout where applicable.
Frequently Asked Questions, BÉIS, 2026-09-21: https://beistravel.com/pages/faq. Shipping Policy, BÉIS, 2026-09-21: https://beistravel.com/policies/shipping-policy.
Its policy describes information from shoppers, tracking tools and third parties.
BÉIS says information can come from account creation, email sign-ups, cookies, ad networks and social networks. It says mobile settings may let users reset their advertising identifier or limit ad tracking.
Privacy Policy, BÉIS, 2026-09-21: https://beistravel.com/pages/privacy-policy.
BÉIS lists email, live chat and a customer-care phone number.
The published support hours are Monday through Friday, 9am–5pm PST. BÉIS lists hello@beistravel.com and 424-397-1159 for customer care.
Frequently Asked Questions, BÉIS, 2026-09-21: https://beistravel.com/pages/faq.
BÉIS describes its luggage warranty as covering the reasonable lifespan of materials and components.
BÉIS says “lifetime” does not mean the purchaser’s or gift recipient’s lifetime. It refers to the reasonable lifespan of the luggage materials and components.
BÉIS Limited Lifetime Luggage Warranty, BÉIS, 2026-09-21: https://beistravel.com/pages/lifetime-luggage-warranty.
Questions before you buy
No. BÉIS says personalized products cannot be returned or exchanged.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.BÉIS says most products bought directly from its website can be returned or exchanged within 45 days of purchase.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.BÉIS says refunds to the original payment method are reduced by a $10 handling fee. It lists exchanges and returns for store credit as free.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.No. BÉIS says shipping fees for all orders are non-refundable. It also says duties and taxes on international orders are non-refundable.
Returns & Exchanges, BÉIS, 2026-09-21: https://beistravel.com/pages/returns-exchanges.BÉIS lists email, live chat and a phone number. Its published support hours are Monday through Friday, 9am–5pm PST.
Frequently Asked Questions, BÉIS, 2026-09-21: https://beistravel.com/pages/faq.The takeaway
Check whether your item is eligible for return, especially if it is personalized, and account for non-refundable original delivery charges.
How we research- About BÉIS
- Returns & Exchanges
- Frequently Asked Questions
- Shipping Policy
- Privacy Policy
- Contact Us
- BÉIS Limited Lifetime Luggage Warranty
This page reviews BÉIS policies and help pages for practical buying terms.
This review covers the direct BÉIS store, not the separate policies of retail partners.
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