Is e.l.f. Cosmetics Legit?

The answer changes by delivery location and product condition.

For listed complexion products bought directly online, e.l.f. says it will refund the product price and applicable taxes to the original payment method when requested within 30 days; it says to allow up to 10 business days to issue the refund. In listed European locations, change-of-mind cancellations run for 14 calendar days after delivery. Unsealed hygiene products are excluded, and return shipping may be your cost.

Available payment methods vary by delivery country.

e.l.f. directs shoppers to checkout for the payment methods available to their location. Its FAQ names PayPal and Afterpay, but says both are only available in select countries; Afterpay requires an order of at least $35. Prices can change when the delivery country changes because of currency or country-specific pricing. Taxes and duties are calculated at checkout.

The notice covers website, app, promotion and social-media activity.

e.l.f. says it collects account, payment, transaction, device, browsing and, where provided, skin-type or skin-tone information. It says it uses personal information for purchases, delivery, support, fraud prevention, personalisation and direct marketing. It also says it shares data with service providers and advertising partners for targeted ads. Privacy rights depend on applicable law; a deletion request may remove all data across covered e.l.f. Beauty brands and can remove a loyalty membership.

A contact form and phone support have published weekday hours.

The contact page lists a phone number, 212-239-1530, and a message form. Published phone hours are Monday to Thursday, 9:30am–5:30pm Eastern Time, and Friday, 9:30am–3pm Eastern Time. The FAQ also provides self-service guidance for tracking, checkout errors, discounts and subscriptions. e.l.f. does not publish a general response-time target on the contact page.