What it sells
Cookware, kitchen tools, tableware and appliances.
Is Our Place Legit?
A closer look at Our Place’s returns, payments, privacy and support. Here is what to check before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Welo assessments based on published sources
Return window100 days
Free-return claim100-day trial
Payment providersRegional options listed
SOURCES6 checked
Our Place sells cookware, kitchen tools, tableware and small kitchen appliances through its own online shop, stores and selected retail partners. Its range includes ceramic nonstick, titanium and cast-iron cookware. The company also offers product-specific limited warranties, but coverage and terms vary by product and purchase location.
Returns
The published window is 100 days.
Refund timing
Processing may take up to five business days after receipt.
Payment options
Providers vary by region and include PayPal and Klarna.
Help tools
Order tracking, returns and warranty claims have online routes.
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What Looks Good
Return and exchange route
The company says website and store purchases can be returned or exchanged within 100 days, subject to its policy. An original order number is required.
Product warranty options
Our Place publishes separate limited warranty periods by product type. Its published titanium cookware warranty is limited to the original purchaser’s lifetime.
What to Know
Some returns have limits
Final-sale items and gift cards are excluded. Returns must be made in the country of purchase, and shipping fees are not refunded when an order did not qualify for free shipping.
Policies vary by location
The North American terms say different terms may apply outside the United States and Canada. Check the policy shown for your delivery location before ordering.
Tracking and ad sharing
The privacy policy describes session replay, targeted advertising and sharing identifiers such as hashed emails or phone numbers with some advertising partners.
Explore the Details
The company describes its refund timing and method.
Our Place says it issues a refund after receiving the returned item and sends an email once the return is processed. It says processing can take up to five business days, while a card issuer may take up to 10 business days. Refunds go to the original payment method; gifts are refunded as store credit.
Controls cover marketing messages, cookies and some advertising uses.
The policy says promotional emails can be unsubscribed from, texts can be stopped by replying “STOP,” and cookie preferences can be changed through location-specific settings. These choices apply to the email address, device or browser used, so they may need to be repeated on another device.
Support includes an online form and email.
The contact page provides order tracking, returns and exchanges, warranty information, a warranty-claim route, FAQs and a question form. It also lists hello@fromourplace.com for questions or attachments. Published support hours and response-time targets were not found on the reviewed contact page.
Taxes, shipping and other charges may be added.
The North American terms say posted prices do not include applicable taxes, shipping and handling, or other fees unless the company clearly states otherwise or local rules require inclusive pricing. The same terms include mandatory arbitration and a class-action waiver, with a stated opt-out route.
Questions before you buy
The published policy says returns or exchanges can be requested for any reason within 100 days. The item must be sent back securely, and the company may deny refunds for items damaged when received.
The storefront advertises free returns as part of its 100-day trial. The detailed policy also says shipping fees from the original order are not refunded where an order did not qualify for free shipping.
The privacy policy names Shopify, PayPal, Venmo, Apple Pay, Google Pay and Klarna, while noting that providers depend on your region. Check the available methods at checkout.
Yes, it publishes limited warranties that vary by product. For example, its titanium cookware warranty is described as lasting through the original retail purchaser’s lifetime, subject to exclusions.
Use the contact page for tracking, returns, exchanges and warranty claims, or email hello@fromourplace.com. No published response-time commitment was found on that page.
The takeaway
The published policies offer a long return window and practical self-service tools, while return terms, payment choices and privacy controls depend on location.
How we research- Our Place | The Best Non-Toxic Cookware & Kitchen Essentials
- Our Place Returns & Exchanges | Returns Policy
- Contact Our Place | Customer Support & Help
- Our Place Privacy Policy | Data Protection
- Our Place Terms of Service | US & Canada
- Our Place Warranty | Guarantees, Coverage, & Claim Form
Welo reviewed current company pages for buying terms, privacy practices, payment information and support routes.
This review covers the published online information available on September 18, 2026. Some terms and payment choices vary by shipping location, and this review does not measure real-world support or delivery performance.
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