Long returns
Eligible products can be returned within 365 days.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.
Brooklinen
Home & Appliances
Is Brooklinen Legit?
A closer look at Brooklinen’s returns, payments, privacy and support. Here is what to know before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Brooklinen vs. Home & Appliances
Return window365 days for eligible items
Refund processing5–7 business days after receipt
Live chatAvailable 24/7
SOURCES5 checked
Brooklinen is a direct-to-consumer home textiles brand founded in 2014. It sells sheets, bedding, bath products and home accessories through its website and retail stores. Brooklinen | About Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/about.
Refund timing
Brooklinen says refunds are processed 5–7 business days after receipt.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.Checkout choices
Available payment methods and currencies are selected at checkout.
Terms of Service, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/terms-of-service.Marketing controls
Email and text marketing can be stopped through stated opt-out methods.
Privacy, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/privacy.
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What Looks Good
Published warranty coverage
Brooklinen says all products have one year of warranty coverage. It says selected core products receive an additional year.
As stated by the companyContact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.Several support channels
The company lists 24/7 live chat, email, and phone or text support with stated hours.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.What to Know
Return fee and excluded items
Eligible mailed returns have a $9.95 fee deducted from the refund. Final Sale items and purchases from third-party partners are excluded from Brooklinen’s return process.
As stated by the companyContact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.International returns need instructions
Brooklinen says customers outside the US and Canada must contact it for instructions before a refund can be issued. It also says original international shipping fees are not refundable.
As stated by the companyContact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.Broad marketing data use
Its policy describes matching site activity with other information for marketing and says some third-party marketing vendors may use personal information for their own direct-marketing purposes.
Privacy, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/privacy.Individual arbitration terms
The terms say disputes not resolved through its pre-arbitration process go to binding individual arbitration.
As stated by the companyTerms of Service, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/terms-of-service.Explore the Details
Exchanges are not offered as a separate service.
Brooklinen says an exchange means returning the original item and placing a new order. Final Sale items cannot be returned. For orders outside the US and Canada, contact support for country-specific return instructions; original international shipping fees are not refundable.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.
The public policy does not list a full checkout method menu.
For international checkout, Brooklinen says available payment methods and currencies are shown at checkout. Currency values can vary, and it says conversion fees or exchange-rate changes may affect the final cost. Select products can use Truemed HSA/FSA payment, with limits on express-wallet compatibility.
Terms of Service, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/terms-of-service. Use Your HSA/FSA Dollars with Brooklinen, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/hsa-fsa-eligible.
Email and text opt-outs are described in the privacy policy.
Brooklinen says marketing emails can be stopped through an unsubscribe link or by contacting it. Text messages can be stopped by replying STOP or UNSUBSCRIBE. Its policy also says browser Do Not Track signals do not change its collection or use practices.
Privacy, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/privacy.
Chat, phone, text and email are listed.
Brooklinen lists live chat as available 24/7. It also lists phone or text support at 646-798-7447 between 10am and 9pm EST, plus hello@brooklinen.com. The company publishes contact channels but not a standard response-time target or a separate customer-complaint escalation route.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.
Questions before you buy
Brooklinen says eligible items bought on its site or in its stores can be returned within 365 days. Final Sale items are excluded.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.No separate exchange process is currently offered. Brooklinen says to return the original item and place a new order for the item you want.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.Brooklinen says to allow 5–7 business days for processing after it receives the return. Refunds go to the original payment method or store credit.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.Brooklinen says select products can be purchased through Truemed with an HSA or FSA card. Truemed cannot be used with Shop Pay, Google Pay or Apple Pay.
Use Your HSA/FSA Dollars with Brooklinen, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/hsa-fsa-eligible.It says all products have one year of coverage. Listed core products receive an additional year, for up to two years in total.
Contact Us, Brooklinen, 2026-09-21: https://www.brooklinen.com/pages/contact.The takeaway
The published policies provide a long return period and clear contact options, while return costs, marketing data practices and international return steps deserve attention.
How we researchWelo reviewed Brooklinen’s current public policies and support pages on September 21, 2026.
Checkout does not publish a complete, universal list of payment methods before an order is started. Some return, shipping and privacy terms vary by location or order type.
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