Product range
SKIMS describes its range as underwear, loungewear and shapewear.
SKIMS
Fashion
Is SKIMS Legit?
A closer look at SKIMS’ published returns and support information. Here is what to check before ordering.
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SKIMS vs. Fashion & Accessories
Return window30 days with proof of purchase
Return conditionNew, unworn and unwashed
Live chat hoursPosted daily in PST
SOURCES7 checked
SKIMS describes itself as a solutions-oriented brand making underwear, loungewear and shapewear. Its published return and contact pages set out some practical conditions for online customers.
Return period
New merchandise may be returned within 30 days with proof of purchase.
Return standard
Returned merchandise must be unworn, unwashed and in original condition.
Contact options
The contact page lists live chat and a 24/7 email address.
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What Looks Good
Email contact is available 24/7
SKIMS lists help@skims.com for email contact at any time.
Live chat has posted hours
The contact page gives separate live-chat hours for weekdays and weekends in Pacific Time.
What to Know
Returns have strict condition rules
The return policy says merchandise must be new, unworn and unwashed, with tags and liners attached. It also asks for proof of purchase.
Original packaging may be needed
For untagged items, the policy says customers should return the original packaging.
Explore the Details
SKIMS publishes live-chat hours and an email address for customer contact.
The contact page lists live chat from 5AM–9PM PST on weekdays and 8AM–8PM PST on weekends. It also lists help@skims.com for email contact 24/7. The checked page does not state a response-time target or a formal complaints route.
Questions before you buy
SKIMS describes itself as a brand creating underwear, loungewear and shapewear.
The checked return page says new, unworn and unwashed merchandise may be returned for a refund within 30 days, with proof of purchase.
The policy says merchandise must be in original condition with tags and liners attached. For untagged items, it says to return the original packaging.
The contact page lists 5AM–9PM PST Monday through Friday and 8AM–8PM PST on Saturday and Sunday.
Yes. The checked contact page lists help@skims.com and says email contact is available 24/7.
The takeaway
The checked pages clearly state a return period and contact routes, while details such as refund timing, return costs and payment methods were not established by the checked sources.
How we research- About | SKIMS
- Returns | SKIMS
- Contact Us | SKIMS
- Privacy Policy | SKIMS
- International | SKIMS
- FAQs | SKIMS
- Privacy Policy | SKIMS
Welo reviewed checked SKIMS pages covering its product description, return terms and customer contact options.
The checked sources do not establish payment methods, refund processing times, return charges, shipping terms or privacy practices. This review does not test product quality, delivery, refund outcomes or support response quality.
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