Return period
30-day returns apply in several listed locations from delivery or in-store pickup.
FAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges.
Mejuri
Jewelry
Is Mejuri Legit?
A closer look at Mejuri’s payments, returns, privacy and support. Here is what to know before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Mejuri vs. Fashion & Accessories
Return window30 days in listed locations
Warranty2 years for workmanship defects
Support hoursDaily text support hours listed
SOURCES8 checked
Mejuri is a jewelry brand that sells fine and everyday pieces through its website, app and stores. The company says it has created jewelry since 2015 and sells directly to shoppers. Its store services include jewelry cleaning, while some locations also offer piercing services. About Us | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/company/about-us.
Payment timing
Orders are charged when placed, including later-shipping and made-to-order items.
FAQ Payment | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/sg/en/faq/payment.Privacy requests
A data-rights request form is available for access, deletion and related requests.
Privacy Policy | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/company/privacy.Contact channels
Support offers FAQs, email and text; text hours are published.
Contact Us | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/support/contact-us.
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What Looks Good
Two-year workmanship warranty
Mejuri says its warranty covers defects or workmanship issues for two years from delivery. It excludes loss, ordinary wear, damage from improper care and third-party alterations.
As stated by the companyFAQ warranty | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/warranty.Clear return status process
The return FAQ explains how account holders can start a return and says online returns are processed within seven business days after the warehouse receives them.
As stated by the companyFAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges.What to Know
Return costs vary
Mejuri lists free return shipping in several locations, but a €20 fee for EU returns and a $30 fee for the rest of the world. Original delivery fees are not refundable.
As stated by the companyFAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges.Import charges can remain yours
For some destinations, duties, taxes or customs fees may be due on delivery. Mejuri says it cannot predict or reimburse those charges.
As stated by the companyFAQ Shipping | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/order-shipping.Tracking supports marketing
The privacy policy says Mejuri and third parties may use cookies and similar tools to collect activity across its services and other online services, including social platforms.
As stated by the companyPrivacy Policy | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/company/privacy.Explore the Details
Eligibility depends on the item’s condition, packaging and the place of purchase.
Items must be unworn and undamaged, and mail returns need the original tags, box and pouch. Engraved or monogrammed items, gift cards, final-sale items and earrings used for a piercing appointment cannot be returned. Orders must be returned in the same country where they were purchased.
- Gift returns for store credit are offered only in selected locations. In other regions, the original purchaser can request a refund instead.
FAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges.
Mejuri lists cards, wallets and buy-now-pay-later options, but availability can differ by location.
Its terms list major cards, PayPal, Klarna, Apple Pay, Google Pay and other methods it may decide to accept. The payment FAQ says a refund cannot be sent to a different method than the one used for the order. Check the checkout page for the options available to your delivery location.
- The payment FAQ lists Klarna and Afterpay options in selected locations. Terms, eligibility, payment schedules and possible late fees come from those providers.
Terms of Use | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/company/terms. FAQ Payment | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/sg/en/faq/payment.
The policy covers account, order, device and browsing data, including tracking tools.
Mejuri says it collects contact, billing, device, log and purchase information to process orders, operate its services, prevent fraud, provide support and market products. It says it shares necessary data with fulfilment, payment and service providers, and may share information for marketing and business-development activities.
- Mejuri says marketing emails can be stopped through the unsubscribe instructions or its request form. Order and other non-marketing messages may still be sent.
Privacy Policy | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/company/privacy.
The support page points shoppers to FAQs, email, text, return tools and warranty claims.
Mejuri publishes text-support hours and notes that message and data charges may apply. It also has self-service pages for returns, shipping, payment and warranties. No general email response-time target or formal customer-complaint escalation route was found on the reviewed contact page.
- Mejuri directs shoppers to its store directory, but not every store offers the same services or accepts every return type.
FAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges. Contact Us | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/support/contact-us.
Questions before you buy
Mejuri says shoppers in several listed locations get 30 days from delivery or in-store pickup. Requirements and return fees depend on the order location and item type.
FAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges.No. Mejuri lists engraved and monogrammed products as non-returnable. Final-sale products, gift cards and earrings used during a piercing appointment are also excluded.
FAQ Return Exchanges | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/return-exchanges.Its payment FAQ says the chosen payment method is charged when the order is placed, including made-to-order or later-shipping items.
FAQ Payment | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/sg/en/faq/payment.The privacy policy provides a request form for privacy rights, including access, correction, deletion or limits on use where applicable.
Privacy Policy | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/company/privacy.Mejuri says it covers material defects and workmanship issues for two years from delivery. It does not cover loss, normal wear, improper care or third-party modifications.
FAQ warranty | Mejuri, Mejuri, 2026-09-21: https://mejuri.com/faq/warranty.The takeaway
Mejuri documents useful purchase policies, but return costs, import charges and payment options depend on where and how you order.
How we research- About Us | Mejuri
- FAQ Return Exchanges | Mejuri
- Terms of Use | Mejuri
- FAQ Payment | Mejuri
- Privacy Policy | Mejuri
- Contact Us | Mejuri
- FAQ Shipping | Mejuri
- FAQ warranty | Mejuri
Welo reviewed current Mejuri policy, FAQ and contact pages and scored the clarity and practical limits of the documented purchase terms.
Policies and payment choices vary by order location, product and checkout method. This review did not test delivery times or support response quality.
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