Faulty order claims
US terms allow seven days after receipt to request a refund or reprint for printing faults or damage.
Is Papier Legit?
A closer look at Papier’s US returns, personalized-order rules, payments and support. Here is what to check before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Welo assessments based on published sources
US returns30 days, free returns
Personalized changesNot available after confirmation
Live chat scheduleMon–Thu, 5am–1pm EST
SOURCES6 checked
Papier is a stationery brand founded in 2015. It describes its products as premium paper treasures for everyday use.
Checkout charges
US product and shipping charges are listed at checkout and in the order confirmation email.
Payment timing
Papier’s US terms say payment is taken when the order confirmation email is sent.
Advertising data
Its US privacy policy names advertising partners used for targeted advertising.
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What Looks Good
Remedy for faults or damage
Under Papier’s US terms, customers can request a refund or reprint for printing faults or damage within seven days of receiving the product.
Account deletion timeframe
Papier’s US privacy policy says personal data relating to a terminated or deactivated account will be deleted within 30 days.
What to Know
Check personalized details carefully
Papier’s US terms say personalized orders cannot be cancelled or edited once the order has been placed and the confirmation email has been received.
Targeted advertising partners
Papier’s US privacy policy says it shares information with partners including Google, Facebook, LinkedIn and Conversant to deliver targeted advertising.
Explore the Details
Check the product page before ordering.
Papier says most of its pieces are made on demand. It also says unpersonalized items have quicker shipping times. On the US storefront, some products may come from the UK, so delivery times can vary by product.
- Papier’s US shipping page says some products can come from the UK and advises customers to check the product page because delivery times may vary.
Questions before you buy
Under Papier’s US terms, personalized orders cannot be cancelled or edited once the order has been placed and the confirmation email has been received.
Papier’s US returns page says unpersonalized paper pieces and desk accessories can be returned free within 30 days through its customer service team.
Papier’s US terms say you can request a refund or reprint within seven days of receiving the product if there is a printing fault or damage.
Papier’s US terms say payment is deducted when it sends the order confirmation email. Product and shipping charges are listed at checkout and in that email.
Papier publishes live-chat hours of Monday to Thursday, 5am to 1pm EST, and Friday, 5am to 12pm EST.
The takeaway
For a personalized order, check every name, message and design detail before the confirmation email is sent.
How we research- About Us | Papier US
- US Terms & Conditions | Papier US
- Returns Information | Papier US
- Privacy Policy | Papier US
- Contact Us | Customer Service | Papier US
- Shipping & Delivery Information | Papier US
- Papier Reviews | Read Customer Service Reviews of papier.com
Welo reviewed Papier’s published US company, policy, shipping and contact pages for practical pre-purchase information.
This report relies on published US pages, so it does not describe terms that may apply on other storefronts. Policies and help information can change.
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