Return condition
Non-quality smartphone returns must be unused and unopened.
Welo Trust Research
Researched Sep 18, 2026
Unihertz
Smartphonesunihertz.com
Is Unihertz Legit?
A closer look at Unihertz’s return condition, repair information, privacy policy and support. Here is what to know before ordering.
Welo Certification: Not Present
Read the takeawayTrust signals by area
Unihertz vs. Tech
Kickstarter campaigns11 since 2017
Backer countMore than 40,000
Order processing1–3 business days
SOURCES9 checked
Unihertz is a smartphone company that says it has launched 11 Kickstarter campaigns since 2017. It says those campaigns have had support from more than 40,000 backers.
Order processing
Orders are stated to be processed within one to three business days.
Support response
Unihertz says it responds to product, order and technical issues within three business days.
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What Looks Good
Out-of-warranty repair is described
Unihertz says it provides original replacement parts and repair services for out-of-warranty smartphones, including broken screens and batteries.
What to Know
Non-quality returns must be unopened
Unihertz says a smartphone must be unused and in its original, unopened packaging for a non-quality return. It says unboxed, activated or used devices are not eligible for a refund.
Explore the Details
Unihertz states a one-to-three-business-day processing period.
The company says weekends and holidays are excluded from that period. It also says shipments may be delayed by a few days during periods of high order volume.
The policy lists contact and order details submitted through its services.
Unihertz says submitted information may include a name, address, phone number and email address. It also lists order details such as billing and shipping addresses and payment confirmation.
Unihertz directs customers to its replacement-parts collection.
Its self-service repair page says replacement parts can be bought through the Unihertz official store. The available evidence does not confirm which parts are available for each model.
Questions before you buy
For a non-quality return, Unihertz says the smartphone must be unused and in its original, unopened packaging. It says unboxed, activated or used devices are not eligible for a refund.
Unihertz says it provides original replacement parts and repair services for out-of-warranty smartphones, including screen, battery and other repairs.
Unihertz says orders are processed within one to three business days, excluding weekends and holidays. It says high order volumes can delay shipments by a few days.
Unihertz says customers can contact it about product, order or technical issues and that it will respond within three business days.
The policy lists contact details and order information submitted through its services, including addresses, phone numbers, email addresses and payment confirmation.
The takeaway
Before ordering, check the device’s suitability for your needs and understand the unopened condition for non-quality returns.
How we research- Refund policy
- About Unihertz
- Unihertz Repair
- Self-Service Repair
- Privacy policy
- Shipping policy
- Contact Us
- Unihertz Official Store Reviews
- Unique Smartphones as Unique as You Are
- Terms of serviceAmerican ExpressApple PayGoogle PayMastercardPayPalShop PayUnion PayVisaKlarna Payment Badge
Welo reviewed the listed Unihertz policy, repair, contact and company pages.
Payment methods, delivery estimates, refund timing, warranty length and full warranty terms are unverified in the available evidence.
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