Manage or cancel your Welo subscription
Use billing settings or contact Welo support when you need to manage your subscription.
Subscription management is handled from the client portal. Access depends on your account role and the billing state of your company.
Open billing settings
Sign in and open Settings → Billing. Owners can review the available billing information and use the billing portal actions shown there.
Request help or cancellation
If Billing is unavailable, you are a member without billing access, or you need help understanding the next step, contact Welo support. Include the company name and the email used for the account so the team can find the correct subscription.
After a subscription change
Check the dashboard after the request is processed. Subscription state can affect access to the Welo Page, widgets and analytics. If a refund or credit is relevant, Welo reviews it case by case under the applicable checkout terms and any mandatory rights that apply to you.