Welo Badge Terms of Use

Company Information: Welobadge, LLC (hereafter “Welo”), a company incorporated in Delaware (USA) on February 3, 2025, with registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County, United States (EIN: 36-5137399). These Terms and Conditions ('Terms') regulate the use of the Welo platform and the services offered by Welobadge, LLC.

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1. Intro

1.1 General Description of the Services

Welo is an innovative platform designed to improve trust and security online, offering business certification services, in-depth analysis and security badges welobadge.com. Through the use of Welo Badge, companies can demonstrate their reliability, security, and compliance with legal and regulatory standards welobadge.com. The main services offered by Welo include:

• Welo Badge: a digital security certificate (badge) that can be integrated into company websites to attest to the company's reliability.
• Welo page: a dedicated page, hosted on the Welo platform, that shows the details of the analyses conducted on a certified company, including security assessments, verified reviews and other relevant information.
• Welo Search (coming soon): a search platform that will allow you to find certified companies, with advanced search and promotion functions to give greater visibility to reliable companies.
• Dedicated support: support services for businesses and consumers (for example, help with refund requests or problems with orders) aimed at resolving any disputes or difficulties encountered while using our services.

Welo is managed by Welobadge, LLC, with registered office at the address indicated above, and operates in full compliance with current regulations on the protection of personal data and online security. Welo's mission is to make the web a safer, more reliable and transparent place for everyone.

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1.2 Acceptance of the Terms

By accessing or using the Welo services, you agree to comply with these Terms and Conditions, as well as all related policies, including (but not limited to) Privacy Policy, the Cookie Policy And the Premium Services Use Policies. Acceptance of these Terms constitutes a binding agreement between the user and Welo. If the user Doesn't accept even one of these conditions, you must immediately cease using our services. Continued use of the services implies full acceptance of the Terms.

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1.3 Changes to the Terms

Welo reserves the right to modify, update or supplement these Terms at any time, providing at least 30 days notice before the new conditions take effect. The changes will be communicated to users through:

• Email: sent to the email address associated with the user's account;
• Platform notification: a notice published within the Welo platform (for example in the restricted area or in evidence of access).

By continuing to use the Welo services after the changes are notified, the user implicitly accepts the new conditions. Users are recommended to periodically consult this page of the Terms to stay updated on any changes.

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2. Definitions

To ensure clarity in the interpretation of the Terms, we provide the following definitions of some key terms used in the document:

• Services: all the features, products and solutions offered by Welo through its digital platform welobadge.com. This includes, but is not limited to: the corporate certification process (verification of a company's security, reliability and legal compliance, with the possible assignment of the Welo Badge), the use of the Welo Badge itself, access to the dedicated Welo Page for certified companies, additional premium services for companies (such as monitoring badge views, priority support, advanced functionality), and related customer support services.
• Contents: any material, information or data made available, shared or viewed through the Welo platform welobadge.com. Examples of Content include: reviews and ratings written by users about certified companies, materials and descriptions published by the companies themselves, analyses and reports generated by Welo based on the checks carried out, as well as information provided by users or companies during registration or use of the Services. Content uploaded by users must comply with Welo's usage policies and They must not violate third-party rights (such as copyrights, trademarks, privacy, or other rights).
• Certified Company: a business entity that has successfully completed the Welo verification process and obtained the right to use the Welo Badge. The status of a Certified Company involves: (a) the possibility of integrating the Welo security badge on your website; (b) the creation of a public Welo Page containing the details of the certification and the analyses conducted; (c) possible access to the Welo Search service (when available) to increase visibility within the network of reliable companies; (d) the obligation to maintain the standards required by Welo (for example, to display the badge correctly and respect the subscribed viewing plan).
• User: any natural or legal person who accesses the Welo platform, whether registered as a consumer (e.g. a customer who verifies companies) or as a representative of a company.
• Account: the personal (for consumers) or business (for businesses) profile created on the Welo platform in order to use the Services. The Account contains the information provided by the user (personal or business data, payment methods, preferences, etc.).
• Account owner: the individual (for personal accounts) or legal entity (for business accounts) registered as the owner of the Account, and therefore responsible for all activities carried out through that account.
• Support: the assistance service provided by Welo to users (companies or consumers) for technical issues, requests for information, reporting of abuses or violations, assistance in case of disputes (for example, problems with orders with certified companies) and in general for any need related to the Services offered.
• Suspension: the temporary disabling of access to the Welo Services (or to certain features of the same) by a user or a company, generally due to the violation of these Terms or the failure to fulfill contractual obligations (such as the non-payment of a premium subscription). During the suspension period, the user may not be able to use the Welo Badge, access the Welo Page or other features.
• Violation: any action or omission that contravenes the provisions of these Terms. This includes (but is not limited to) fraudulent behavior, misuse of the Welo Badge or the platform, violation of technical guidelines, non-payment of due fees, dissemination of illegal content or in violation of the rights of others, and any other failure to comply with the obligations set out. In the event of a Breach, Welo may take action as described in these Terms (for example, suspension or termination of the Account, removal of content, legal action, etc.).

3. Access to Services and Accounts

3.1 Age Requirements

To use Welo's services, you must meet the following age requirements:

• Consumer users (individuals): It is necessary to have at least 13 years accomplished. If the user is under 18 years of age (a minor under Italian law), access and use of the Services must take place under the supervision and with the consent of a parent or legal guardian.
• Business users (legal entities): The company representative who registers a Business Account or uses the Services on behalf of the company must have at least 18 years and be legally able to represent and bind the company itself.

Welo reserves the right to ask the user for proof of compliance with the above age requirements at any time. In the event of non-compliance (for example, Accounts registered by minors without supervision), Welo may suspend or close the Account.

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3.2 Registration and Account Creation

To access many features of the Welo Services (in particular to use the Welo Badge as a company), the user must create an Account following the registration procedure indicated on the platform. Key registration requirements and steps include:

• Required information: during registration, accurate and updated data will be requested, including: first and last name (or company name), a valid email address, a telephone number for possible checks and communications, and if you register a company, business information such as VAT number/tax code or equivalent, company website, sector of activity and other details relevant to certification.
• Login credentials: the user must choose (or be assigned) secure login credentials, typically an email address (or username) and a password. You may be offered options of Social login (for example login through Google, LinkedIn or other supported providers) for convenience; in this case, the user authorizes Welo to access the necessary data from the social login profile used (for example name, email).
• Verification of identity: To ensure the security and integrity of the platform, Welo may require additional verification steps. For example, the user may be asked to confirm the email address by clicking on a verification link sent, to confirm the telephone number through an OTP code sent via SMS, or in the case of companies to provide documentation that certifies the existence and ownership of the company (chamber certificate, identity document of the legal representative, etc.).
• Data accuracy: the user undertakes to provide information true, complete and up to date during registration. La providing false or misleading information (for example, a name that does not correspond to reality, an email that is not your own, falsified documents, etc.) constitutes a violation of these Terms and may result in the immediate suspension or cancellation of the Account, in addition to any legal action in case of fraud.

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3.3 Account Management and Security

Once created, the Account is strictly personal (or business, in the case of a business account) and the user is fully responsible of the management and security of your Account. In particular:

• Credential protection: The user must keep their login data (username and password) confidential. You are not allowed to share your credentials with third parties. The user is aware that any activity carried out through their Account will be considered carried out by the same user. It is recommended that you choose strong passwords and update them periodically, and that you activate two-factor authentication if available.
• Update information: It is the user's responsibility to keep the data associated with the Account up to date. For example, if the email address, telephone number or (for companies) the relevant company data changes, the user must promptly change them in their profile. Communications or alerts sent by Welo to the last addresses provided by the user will be considered regularly received.
• Unauthorized access: In case of suspected unauthorized access to their Account (for example, if the user detects abnormal activity, access from unrecognized devices, unauthorized transactions, etc.), the user must immediately inform the Welo support team through the contact channels provided. Welo may require the user to change the password and will take appropriate measures (such as temporarily locking the Account) to prevent abuse.

Welo reserves the right to temporarily block or restrict a user's Account if suspicious activity, security breaches, or other behavior is detected that does not comply with these Terms. This block will generally be notified to the user and will be removed once the security or compliance issue has been resolved.

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3.4 User Rights and Permitted Use

Regularly registered users on Welo enjoy a series of rights in the use of the platform, including:

• Access to public content: the right to access and consult the content available on the platform (for example, for a consumer: read the analyses and evaluations of certified companies, view the Welo Pages of the various companies, read reviews; for a company: consult its analyses and reports, view the reviews received, etc.).
• Use of the Welo Badge (certified companies): companies that have obtained the Welo certification can integrate the Welo Badge on their website, according to the methods and technical specifications provided, to indicate to visitors their certified reliability.
• Customer Support: right to receive support and assistance from the Welo team with questions, technical issues, or disputes. The contact channels (email, chat, ticketing) are indicated on the Welo website.

Alongside the rights, there are obligations and rules of conduct that every user must respect when using the Services:

• Fair and compliant use: the user undertakes to use the Welo platform and related services only for lawful purposes and in accordance with these Terms. IT IS prohibited use Welo for activities that are illegal, fraudulent or that could harm third parties or Welo itself. By way of example, the user must not: spread viruses, malware or other malicious code through the platform; attempt to circumvent security or authentication measures; use the platform to send unauthorized commercial communications (spam); upload defamatory, obscene, violent or otherwise illegal content.
• Compliance with technical specifications (certified companies): certified companies that integrate the Welo Badge on their site must comply with the guidelines provided by Welo. In particular, the badge must be displayed in dimensions not exceeding the maximum allowed (500 px wide per desktop view, 300 px on mobile, unless otherwise specified by Welo). It is also forbidden to change the appearance of the badge, alter its code, intentionally hide it or otherwise misuse it. Failure to comply with these specifications may result in the suspension of the certification and the Account.
• Prohibition of interference and tampering: the user must not attempt to access confidential parts of the platform without authorization, nor interfere with the operation of the servers or networks connected to Welo. Any attempt to reverse engineering, decompilation of the software, tampering with the source code, use of robots, scrapers or other automated means to extract data from the site without authorization is expressly prohibited.

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3.5 Suspension or Interruption of Access

Welo reserves the right to temporarily suspend or permanently terminate a user's access to its Services (including the possible withdrawal of the Welo Badge for a certified company), in cases where the user violates these Terms or engages in behavior that Welo considers harmful. The suspension or interruption can take place with or unannounced, depending on the seriousness of the case. In particular, by way of example, Welo may intervene in the following cases:

• Fraudulent or Illicit Use: if a user (consumer or company) uses the Welo platform fraudulently, for illegal purposes or providing false information (e.g. a company that attempts to obtain certification by presenting false documents, or a consumer who creates multiple accounts to circumvent restrictions, etc.).
• Non-payment (for premium services): if a company subscribed to premium services fails to pay the fees within the specified time (after any notices and grace period, see section 6), Welo may suspend the premium Account and related services until payment is received.
• Violation of content rules: If a user posts reviews, comments, or other content that is seriously defamatory, obscene, false, or violates the rights of others (e.g. uploading copyrighted content without authorization), Welo may remove such content and suspend the manager's Account.
• Repeated or serious violations: In the event of repeated violations of the Terms (even if minor, taken individually) or a serious violation from the first occurrence, Welo may immediately disable access to the Services.

In case of suspension or interruption of access, Welo will send (where possible) a communication to the user, via email or by notification in the reserved area, stating the reasons. During the suspension, the user will not be able to access the Account or use the Services (or part of them) until the problem is resolved or the possible sanction is lifted. In the event of a definitive termination of the Account, the contract will be considered terminated and the user will no longer have the right to access; any user content or data may be deleted in accordance with applicable legislation and the Privacy Policy.

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4. Licenses and Intellectual Property

4.1 User License

With access to the Welo platform and its contents, Welo grants the user a limited, non-exclusive, non-transferable and revocable license to use the Services and the content provided, under the following conditions:

• Viewing contents: the user has the right to view and consult the content made available by Welo (such as analysis on companies, certifications, reports, reviews) exclusively for personal use (if a consumer) or for internal business use (if a representative of a company), and in any case for the purposes set out in the platform.
• Integration of the Welo Badge (for certified companies): certified companies are granted the license to integrate the Welo Badge code provided by Welo on their website, in order to show the security badge. This license is subject to compliance with the technical guidelines provided and lasts only as long as the company maintains certified status and the corresponding active subscription.
• Supporting materials: the user may use the materials made available by Welo (such as technical documentation, guidelines, promotional resources) solely to facilitate the legitimate use of the Services and not for other purposes.

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Restrictions: This user license not grants the user no right to: (a) resell or commercially exploit the Services or their contents (except as expressly permitted, for example, a company may mention being certified Welo for promotional purposes, but cannot resell the analyses received to third parties); (b) modify, adapt, translate, create derivative works, decompile or attempt to extract the source code of the platform or parts of it, without written authorization from Welo; (c) circumvent any technological measures to protect the contents; (d) use marks, logos, or other distinctive elements of Welo in a manner that does not comply with what is permitted in these Terms or in the brand guidelines.

The user license is automatically revoked in the event of a violation of the Terms by the user or in the event of the termination of the contractual relationship (for example cancellation of the Account). In this case, the user must cease all use of Welo's content and services and, in the case of a certified company, immediately remove the Welo Badge and any reference to the Welo certification from their sites or materials.

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4.2 Welo Intellectual Property Rights

Welobadge, LLC (or its claimants) holds all intellectual property rights relating to the Welo platform, the services and the content provided. Unless otherwise indicated, Welo and its licensors retain sole ownership of the following elements:

• Software and Platform: the source code, design, navigation structure, functionality and database of the Welo platform are protected by copyright, trade secrets and other applicable laws.
• Trademarks and Distinctive Signs: “Welo™”, “Welo Badge™”, the Welo logo and all other Welo trademarks, logos, trade names and distinctive signs on the platform are the exclusive property of WeLoBadge, LLC. Any unauthorized use of such marks or distinctive signs is a violation of Welo's rights.
• Contents and Materials: all reports, analyses, texts, images, graphics, user interfaces and any other material created by Welo and present on the platform (with the exception of content uploaded by users) are works protected by copyright and/or other intellectual property rights and belong to WeLoBadge, LLC.

Prohibitions for the user: The user undertakes to not take any of the following actions without Welo's prior written consent:

• Copy, reproduce, publish, transmit, sell, sublicense, distribute, or otherwise commercially exploit any part of Welo's platform, Services, or proprietary content.
• Use the Welo name, brands, or logos in a way that falsely suggests an approval or partnership, or in any way not expressly permitted (for example, a certified company may use the Welo badge according to guidelines, but may not modify the Welo logo or use it for its own products not related to certification).
• Remove or alter copyright, trademark, or other proprietary notices posted on the platform or in the content provided by Welo.

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4.3 Reporting Copyright Infringements (DMCA and similar)

Welo respects the intellectual property rights of others and Requires users to do the same. If a user or rights holder believes that content on the Welo platform violates their copyright, please report it to the Welo team through the following channels:

• Email: by sending a communication to the official support email address (for example: support@welobadge.com) with the subject “Copyright Infringement Report”.
• Contact form: by filling out the contact form available in the Support section of the Welo site, including in the notes the description of the alleged violation.

In order for Welo to review the report, you must provide at least the following information:

1. Identification of the content that is considered to be infringing (for example, URL or location on the platform, description of the material).
2. Evidence of ownership of the allegedly infringed copyright or statement that they are authorized to act on behalf of the owner (for example, a signed statement, possible registration of the work, links to original sources).
3. Contact details of the person making the report: first and last name, organization (if applicable), email address and telephone number.

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Welo will seriously review each complete report. If the report is well-founded, Welo undertakes to remove or disable access to the disputed content by 15 working days from the receipt of the full report welobadge.com, informing the user who uploaded the content (if applicable) and giving the latter the opportunity to reply where required by law. In the event of unfounded or abusive reports, Welo reserves the right to take action against the whistleblower in bad faith.

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4.4 User Content

Users who upload, publish or share content on the Welo platform (such as, for example: company reviews, comments, information on their company profile, logos and materials of the certified company, etc.) They keep the property of those contents. Welo Does not claim ownership on the original content of the users. However, by uploading or sharing content on the platform, the user grants Welo a non-exclusive, free, transferable, sublicensable and valid worldwide license on the content sent, for the sole purpose of allowing Welo to provide the Services. This license allows Welo, by way of example, to:

• Use and play the content sent by the user within the platform (e.g. publish a review provided by the user on the corresponding company page, reproduce business information on the company's own Welo Page, include a user comment in a report).
• Modify or adapt such content if necessary for technical or format reasons (for example, adapting a logo image uploaded by a company to show it in a certain size, translating a content if we offer multilingual functions, etc.), while maintaining its original meaning.
• Visualize and communicate to the public the contents, for example by making user reviews and information on certified companies available to all site visitors, or using excerpts of such content (for example a testimonial from a satisfied user) in Welo promotional materials, always with respect for privacy and subject to anonymization if necessary.

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Responsibility for user content: the user who uploads content guarantees that they have all the necessary rights to them and that the use of such content by Welo as part of the Services will not violate the rights of third parties. The user will be solely responsible for the uploaded contents, including their legality, reliability, correctness and appropriateness. The user also accepts that Welo Can remove or obscure any content submitted by him that Welo deems, at its sole discretion, inappropriate, illegal or otherwise not in compliance with these Terms welobadge.com. This removal may take place without notice, especially in the case of clearly illegal or harmful content.

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4.5 Welo Intellectual Property Violations

Welo actively protects its intellectual property rights. If a user or a company improperly uses protected elements (software, brands, proprietary content, etc.), Welo may take the following corrective actions:

• Forced removal of the badge: if a company continues to display the Welo Badge after the revocation of the certification or in violation of the guidelines (for example by altering the badge), Welo may technically intervene to disable the badge and request its immediate removal from the company's site.
• Suspension or Termination of the Account: the unauthorized use or violation of the rights of Welo is considered a serious violation of the Terms; as a result, Welo may temporarily suspend the Account involved or, in serious/repeat cases, permanently delete the Account of the user or the responsible company.
• Legal actions: Welo reserves the right to take civil or criminal legal action against anyone who misuses Welo's intellectual property. This may include claims for damages, injunctions to stop the illegal use, reporting of any crimes, etc.

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5. Premium Services (Subscriptions)

In addition to basic free services, Welo offers Premium Services for a fee aimed primarily at companies that wish to obtain and maintain the Welo Badge with additional functionality and greater visibility. This section describes the special conditions applicable to Premium Services.

5.1 Premium Services Features

Companies that subscribe to a premium subscription on Welo get access to an extended set of features designed to improve their online reputation and make the most of the Welo ecosystem. Among the main advantages for premium subscribers there are:

• Use of the certified Welo Badge: right to integrate the “certified” Welo badge (badge that certifies that the company has passed the verification process) on its website. This helps to increase consumer confidence and can lead to higher conversions (more sales, more contacts, etc.).
• Dedicated and personalized Welo page: every certified company has a public Welo Page. With premium services, this page may include advanced features and additional customizations, such as in-depth analysis of security and legality parameters, viewing verified reviews, company updates and communications, and other exclusive content aimed at demonstrating the company's transparency and reliability.
• Access to Welo Search (when available): Welo is developing a search platform for certified companies. Premium subscribers will have priority access to Welo Search, appearing in Welo's internal search results and benefiting from promotional features (e.g. possible filters to highlight top companies, or sponsorship opportunities to increase visibility compared to other companies).
• Priority customer support: premium users enjoy a dedicated support channel and faster response times. For example, requests sent from a premium account may have priority in the support queue, and Welo may provide a specific contact for the needs of larger companies.
• Advanced metrics and extended thresholds: for higher premium plans, Welo offers the possibility to monitor in detail the badge views (number of times the badge is seen by visitors to the company's site) and exceed any base thresholds. For example, if the standard plan includes up to 5,000 monthly badge views, higher plans could reach 50,000 or unlimited monthly views. Upon exceeding certain thresholds, customization options on the Welo Page or the automatic upgrade to the next plan may be activated, as indicated in the details of each plan.

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Upgrade and plan upgrade: A company that starts from a standard plan can upgrade to a higher plan at any time by following the procedures on the platform (e.g. by selecting a new plan and providing the required additional payment). If the thresholds set by its plan are exceeded (for example, if a company with a “Basic” plan constantly exceeds the limit of monthly badge views), Welo may send a notification inviting the company to upgrade to a more appropriate plan within a period (e.g. 15 days); after this term without an upgrade, some premium features may be temporarily limited until the upgrade is completed.

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5.2 Premium Services Restrictions

To ensure proper use and avoid misuse of resources, Premium Services are subject to certain restrictions and conditions:

• Size and correct use of the badge: as already indicated, the company must respect the maximum size of the badge (500px desktop, 300px mobile). In addition, the badge must be used only on the official website of the certified company (or on sites expressly authorized by Welo) and not, for example, on unlinked third party sites or in misleading materials. Any unauthorized or improper use of the badge is prohibited: attempts to tamper with the badge code, of forgery of the view counter, or the use of the badge by a company that is not (or no longer) certified will be considered serious violations.
• Other technical limitations: Welo may impose additional limitations for technical reasons, such as the number of business accounts manageable by a single user (in the case of agencies that manage multiple companies), number of API requests per day (if we provide API access for certification data), etc. These limitations will be specified in the technical or contractual documentation for the premium service.

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5.3 Billing and Payment of Subscriptions

Premium subscriptions require the payment of a fee, as indicated at the time of subscription (prices are available in the section dedicated to plans on the Welo website). The conditions of invoicing are the following:

• Billing frequency: the user can choose between subscription monthly (renewed every month) or yearly. A monthly subscription involves a payment due each month on the renewal date; an annual subscription involves an upfront payment for 12 months of service. In exchange for the annual commitment, discounts may be applied compared to the sum of 12 individual months (for example, 10 months for the price of 12).
• Automatic renewal: unless cancelled (see section 6.3), all subscriptions are automatically renewed at the end of the paid period. This means that, at the end of each month or year, Welo will automatically charge the amount for the next period using the payment method registered by the user, without the need for explicit action each time. The user guarantees from now on that the payment details provided remain valid and with sufficient funds for the charge.
• Accepted payment methods: Welo supports all major digital payment methods. In particular: credit/debit cards (Visa, Mastercard, American Express, etc.), electronic payment systems such as PayPal, and for annual or enterprise subscriptions bank transfer on request (in this case, the subscription will be activated once the receipt of the funds has been verified). All payments are processed through secure payment gateways, which comply with security standards (such as PCI DSS for card payments).
• Non-payment: If it is impossible to charge the payment due (for example, expired card or insufficient funds), the user will receive a notification via email and on their Account. Welo will grant a brief grace period (e.g. 5 days) during which the user can update the payment method or rectify the situation without interruption. If after this period the payment is still not made, Welo may suspend the user's Premium Account until the due is paid welobadge.com. During the suspension for non-payment, the user may lose access to premium features (the badge may be unverified, the Welo page not updated, etc.) until the payment is completed.

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Welo will issue a regular invoice (or receipt) for each payment received, in the name of the user or company as per the data entered in the Account (make sure that the tax information is correct). Invoices will be made available in electronic format in the reserved area or sent by email.

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5.4 Suspension or Termination of Premium Services

Welo reserves the right to suspend or terminate the provision of a user's Premium Services in accordance with what is provided elsewhere in the Terms (see section 7 on suspensions). In particular, in addition to the general reasons for suspension:

• Protracted non-payment: If the user does not resolve a non-payment within the grace period granted and does not respond to the reminders, Welo may consider the subscription Resolved for default and cease Premium Services. The Account may be downgraded to a free user (with loss of the badge and premium features) or deleted entirely in case of prolonged non-use.
• Violations of the premium usage rules: If the user specifically breaks rules related to premium services (e.g. badge manipulation, resource abuse, illegal sharing of premium data, etc.), Welo may immediately suspend the Premium Account. Depending on the severity, the user may be downgraded to a free plan or completely excluded from the platform.
• Negative feedback and reliability: Welo is committed to certifying only truly trustworthy companies. If a certified company with a premium subscription were to accumulate a large number of verified negative reviews or serious reports from consumers (for example, incorrect business practices, scams, legal violations), Welo reserves the right to suspend certification and premium services to the company in question, until the problems are resolved or even permanently, if the company loses the reliability requirements necessary for certification. In this case, the company will be notified and may possibly provide counter-deductions, but the final decision is up to Welo in the interest of consumer protection.

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In the event of an early termination of the premium subscription for reasons attributable to the user (e.g. violation of the Terms), the user will not be entitled to refunds for any unused subscription periods, unless Welo decides otherwise at its discretion.

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5.5 Changes to Premium Services

Welo may change the offer of Premium Services over time (for example, adding new features, changing the limits of a plan, changing prices). Any material change that is unfavorable to the user (for example, an increase in price or a reduction in functionality) without automatic upgrade) will be communicated with at least 30 days notice to the interested premium user, via email or with notification on the platform. Within this deadline, the user can freely decide whether to accept the new conditions or cancel the subscription before the change takes effect. The changes will not have retroactive effect on subscriptions already paid: for example, if a price increase is announced, the billing user will keep the old price until the end of the period already paid, and the new price will apply from the next renewal.

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6. Payment, Cancellation and Refund Policies

6.1 Payment Methods

As indicated above, Welo accepts several payment methods for premium services: credit/debit cards, PayPal, bank transfers (for annual or enterprise plans on request) and other digital wallets that may be supported in the future. All payments are managed through third-party secure payment service providers. Welo It does not store directly the full details of the credit cards on its system, but it relies on secure tokens provided by the payment gateway; in this way, the user's payment data is protected according to industry security standards.

Any standard transaction fees (such as bank fees for international transfers, currency exchange fees, etc.) are charged to the user, unless otherwise indicated.

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6.2 Recurring Billing and Renewal

When subscribing to a premium subscription, the user authorizes Welo to automatically charge the chosen payment method at each deadline (monthly or annual). Tale recurring charge will continue until the user requests the cancellation of the subscription in the manner indicated below.

Before each renewal, Welo may send an email reminder with the details of the current subscription, the price and the upcoming renewal date (especially in the case of annual subscriptions). However, it remains the user's responsibility to keep track of their deadlines; failure to read the reminder does not constitute an exemption from payment if the user does not cancel in time.

In the case of price changes to the subscription, as indicated in section 5.5, the automatic renewal will apply the new price only after adequate communication and after prior notice.

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6.3 Cancellation of the Subscription

The user has the right to cancel their premium subscription at any time. The cancellation can be made directly through the platform (if a cancellation option is available in the account area) or by contacting Welo customer support and requesting cancellation. In particular:

• Cancellation procedure via Account: if there is a button or setting in the reserved area to cancel the subscription, the user can follow that procedure; the platform will confirm receipt of the cancellation request.
• Cancellation process through support: Alternatively (or in the absence of a self-service option), the user can send a written cancellation request via email to the Welo support address or through the appropriate contact form. It is important to send the request from the email address associated with the Account or include sufficient information to identify the Account and the plan to be canceled.

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Once your request is received, Welo will process the cancellation within 2 working days. The user will receive confirmation via email when the subscription has been successfully canceled. Effects of cancellation: the subscription will remain active until End of the period already paid. For example, if a user with a monthly plan cancels in the middle of the month, they will still have access to premium services until the end of that already paid month, but they will not be charged for subsequent months. At the end of the current period, the subscription will not be renewed and the user's Account will be converted to the free plan (thus losing badges and other premium features).

Please note that, except as provided in the Refund Policy (section 6.4), payments already made are not refundable. Therefore, by canceling a subscription, the user avoids future charges but not obtains reimbursement for any time not yet used relating to the current period (except for the special cases indicated below).

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6.4 Refund Policy

Welo adopts a correct and transparent refund policy, outlining below the situations in which a refund may be granted for the sums paid by the user for premium services:

1. Billing errors: If a user encounters an incorrect or duplicate charge (for example, they were charged the wrong amount, or they were charged despite canceling their subscription on schedule), the user has the right to report it to Welo by 14 days from the date of the disputed charge. Welo will verify the report within approximately 7 working days and, if the billing error is confirmed, it will issue a full refund of the amount unduly charged using the same original payment method.
2. Unused services (for annual subscriptions): if a user with an annual subscription decides to stop the service early and He didn't actually use services for the remaining period, you can submit a request for proportional reimbursement. Concretely: Welo may, at its discretion, reimburse the part of the annual subscription for the months Not enjoyed (calculated from the month following the reimbursement request until the natural deadline) solo if the request is submitted by 30 days from the beginning of the annual subscription period and if the services in those months were not used (for example, the company decided to give up the badge and no longer used the platform). No refund is expected beyond the initial 30 days or for periods in which the service was actively used. Note: monthly subscriptions are usually are not refundable for the remaining period, since these are short periods, except for exceptional situations assessed on a case-by-case basis.
3. Dissatisfaction with the service: Welo aims at user satisfaction; if a premium user believes that the service does not match what was promised or has significant problems, they are encouraged to contact customer service to report the situation. Welo will review the report and try to resolve the issue. If the problem is due to deficiencies in the Welo service and cannot be solved in a reasonable time, Welo may gauge the provision of a partial or total refund as a commercial gesture. These refunds they are not guaranteed and remain at the discretion of Welo, evaluating the specific case, the seriousness of the dissatisfaction, the duration of the subscription already passed and the use made of the service welobadge.com.
4. Exclusions from reimbursement: under no circumstances will refunds be granted to users whose Account has been suspended or terminated due to a wrongdoing of these Terms on their part. Likewise, promotions, discounts or free credits If offered, they are not convertible into cash or refundable. For example, if a user has taken advantage of a free month or a promotional discount and then cancels the subscription, there is nothing to reimburse on these benefits.

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Any approved refunds will preferably be issued using the same original payment method. Actual credit times may vary depending on the circuit (for credit cards it is estimated 5-10 working days, for transfers 2-5 days, etc.). Welo will provide email confirmation that each refund has been processed.

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6.5 Changes to Payment Policies

The payment, cancellation and refund policies mentioned above may be modified by Welo over time (for example to adapt to new regulations or to improve clarity for users). Any substantial change will be notified at least 30 days in advance to active users via email or platform notice welobadge.com. The changes they will not have retroactive effect: this means that, if there was a certain refund policy at the time of subscription, this policy will continue to apply for the entire duration of the current subscription. The new policies will only apply to renewals or new subscriptions after the effective date of the changes.

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7. Suspension and Cancellation of Accounts

This section describes in greater detail the circumstances and procedures under which Welo may temporarily suspend or permanently delete an Account (whether that of a consumer or a business), as a result of violations or other legitimate reasons.

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7.1 Reasons for Suspension or Cancellation

Welo may suspend (temporarily disable) or delete (permanently close) a User Account in cases where:

• Non-payment: for premium accounts, if the user does not make the payment due for the renewal of the subscription within the established terms (including the 5-day grace period mentioned above), the Account may first be suspended (limiting its functionality) and, if the payment is not made even in the days following the suspension, Welo may proceed with the definitive cancellation of the subscription and the associated Account due to default.
• Misuse of the Welo Badge: if a company uses the Welo Badge in violation of the rules (for example, displaying it in a larger size than allowed, altering it graphically, or using it on unauthorized sites), Welo may immediately suspend the company's Account and request the removal/cessation of the misuse. If there is no timely adjustment or repeated misuse, the Account may be canceled and the certification revoked.
• Violation of Terms and Conditions: any behavior that constitutes a material violation of these Terms (examples: violation of Welo's security and privacy policies, fraudulent treatment of reviews - for example creating false positive or negative reviews -, sending harmful, misleading or illegal content, etc.) may result instantly to the suspension of the Account. Depending on the severity of the violation and the user's actions to remedy it, Welo may subsequently decide whether to reactivate the Account, keep it suspended for a period, or proceed with the permanent cancellation.
• Fraudulent reviews: If Welo detects that a company or user is manipulating the review system (for example, publishing or commissioning fake reviews, using bots to generate fictitious positive ratings or, on the contrary, to discredit competing companies), the Account involved will be immediately suspended. Welo will conduct the necessary checks and, if the fraudulent conduct is confirmed, will remove the false reviews and may delete the responsible Account.
• Fraud and illegal activities: any attempt to use the Welo platform for fraud, fraud or other illegal activity (such as trying to obtain certification by presenting false documents, using the platform for phishing or to steal data, etc.) will result in the immediate suspension of the Account and, subject to the circumstances, its definitive cancellation. Welo also reserves the right to inform the competent authorities if necessary.
• Security or privacy breach: in the event of a serious violation of security or privacy policies (for example, a certified company that discloses or improperly uses personal user data collected through Welo, or a user who attempts to hack the Welo system), the Account may be suspended immediately to protect other users and the platform, and be permanently closed if the violation is confirmed and irreparable.

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The above list is indicative and not exhaustive. Welo reserves the right to suspend/delete accounts also for other reasons that it believes, in good faith, constitute a violation of these Terms or pose unacceptable risks for Welo or other users.

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7.2 Suspension/Cancellation Procedure

When feasible and except for particularly serious cases that require immediate intervention, Welo will adopt a progressive procedure to manage violations:

1. Infringement notice: In the first instance, for violations that are not clearly intentional or for remediable situations, Welo will send the user a Preliminary warning (usually via email to the address associated with the Account) describing the violation found and indicating the corrective actions required of the user. For example, the notice may specify: which rule has been violated; what the user must do to become compliant (example: remove illegal content, make a payment due, reduce the size of the badge, etc.); and the deadline within which to act (typically 5-15 days depending on the case). At this stage, the Account remains active, to give the user an opportunity to correct.
2. Temporary suspension: If the user It does not fulfill within the deadline indicated in the notice or in the event of serious violations, Welo will proceed to Suspend temporarily the Account welobadge.com. The temporary suspension implies that the user cannot access the platform and the Services (including, for a company, the Welo Badge and the Welo page) are disabled. The suspension is notified to the user, who at that point has a additional period (e.g. 10 days) to contact Welo and permanently resolve the violation.
3. Possible reactivation: If during the suspension, the user takes the necessary actions to remedy the violation (e.g. he pays what he owes, removes illegal content, provides guarantees not to repeat the offense, etc.) and informs Welo that he has done so, Welo will evaluate the situation and, if he believes that the violation has actually been resolved and that the conditions of security/trust are restored, he may reactivate the Account. The reactivation will be notified via email and the user can resume using the Services normally. Any subscription periods lost during the suspension not will generally be reimbursed, but the user can continue to use the service until a new deadline.
4. Final cancellation: If the violation persists despite the notice and suspension (i.e. the user has not remedied within the additional terms granted, or his remedy has been found to be insufficient), Welo will proceed to permanently delete the Account. Cancellation involves: cessation of all access to the Services for the user; revocation of any certifications and permanent disabling of the Welo Badge for that company; elimination or anonymization (when possible) of Account data in accordance with the Privacy Policy; sending a final communication to the user to inform him of the measure. After cancellation, the user will not be able to register a new Account with the same credentials without authorization from Welo.
5. Appeal and complaints: If the user believes that a suspension or cancellation was carried out by mistake or unfairly, he has the right to submit a grievance or Appeal formal to Welo. This request must be sent to customer service (via dedicated email or support form) and must contain: identification of the Account; detailed reasons why the measure is considered unjustified; any information or evidence for discharge. Welo will review the appeal within approximately 15 working days. If the review reveals that the suspension/cancellation was not justified (for example because it was based on an incorrect report or a misunderstanding), Welo will restore the Account and the services at no additional cost to the user, and if appropriate, apologizing for the inconvenience. Otherwise, it will confirm the decision taken by motivating it. Welo's decisions on appeals are to be considered final in the private contractual context (without prejudice to the user's right to protect their rights in the competent legal offices, as indicated below).

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8. Privacy and Data Protection

(Note: For more details on the processing of personal data, see theWelo's complete Privacy Policy. Below we provide a summary regarding the collection and use of data in the context of the Terms of Use.)

8.1 Types of Data Collected

As part of the provision of the Services, Welo collects various types of data, both relating to individuals (e.g. consumer users, company representatives) and relating to companies. In particular:

• Personal identification data: first name, last name, email address, telephone number and other contact information provided by the user during registration or later.
• Business data: for Business Accounts, company name, company logo, business description, website URL, product sector, any company social profiles, etc. These data are used to create the company's Welo Page and for the certification process.
• Transactional payment data: information relating to payments made for premium services, such as transaction details, date and amount paid, payment method used. Note: as specified, full credit card details are not kept by Welo except in a tokenized form; Welo may keep partial identifiers (last 4 digits of the card, issuer) for reference.
• Usage and navigation data: when the user uses the platform, Welo may collect technical data such as IP address, browser type, operating system, access times, pages visited, as well as data on interactions (clicks, scrolls) through analytical tools (e.g. Google Analytics) and user experience (e.g. Microsoft Clarity). This data, mostly aggregated and anonymized, is used to monitor the performance of the service and improve the user experience.
• Marketing data and preferences: if the user consents to receiving promotional communications, Welo collects data on preferences (e.g. preferred language, type of open/clicked communication) to personalize and measure the effectiveness of its marketing campaigns.

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8.2 Use of Data (Purposes)

All data collected are processed in compliance with EU Regulation 2016/679 (GDPR) and other current regulations on the protection of personal data. The main purposes of the processing are:

• Provision of Services: use the data provided (e.g. identification, business data) to create and manage Accounts, provide the requested functionality (such as viewing the Welo Page, sending notifications about analyses, etc.), and in general allowing the user to use the platform as described in the Terms.
• Improvement and maintenance: analyze usage and navigation data to understand how users interact with Welo, identify any technical problems or areas for improvement in the interface or functionality, and implement updates and improvements accordingly. For example, we may use navigation data to understand which sections of the site are most visited or where users spend the most time, and to optimize those sections.
• Communications and marketing: with the user's consent (where required by law), use email or other contacts to send information related to the Services (updates, news, special offers). The user can at any time choose to Opt-out from promotional communications by clicking the appropriate unsubscribe link in the emails received or by changing the preferences in your Account. (Essential service communications, such as security alerts or transaction information, may still be sent as necessary for the execution of the contract).
• Legal obligations and protection: possibly, use and store user data to comply with legal obligations (e.g. tax obligations, keeping records of transactions) or to protect Welo's rights in the event of disputes (e.g. keeping access logs to be able to demonstrate fraudulent activity, if it is necessary to report abuse to the authorities).

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8.3 Data Protection and Storage

Welo takes appropriate technical and organizational security measures to protect user personal data from unauthorized access, loss, misuse, or unauthorized disclosure. Among the measures implemented are:

• Encryption: the communication channels between the user and the platform are protected via HTTPS protocol with TLS encryption. In addition, sensitive data (such as payment information, passwords) are processed with cryptographic algorithms during transmission and, where possible, even at rest (for example, passwords are stored in hash form).
• Access control: access to data in Welo's archives is allowed only to authorized personnel who need to know them for service-related tasks (principle of Need-to-Know). All Welo staff and any collaborators are bound by confidentiality obligations. Internal authentication and administrative access logging systems are in place to prevent and monitor improper access.
• Monitoring and prevention: Welo systems are continuously monitored for intrusion attempts, malware, or other threats. Security patches are applied promptly and data is backed up regularly to prevent accidental loss‍. In the event of security incidents involving personal data, Welo will implement the required response procedures (including possible notification to interested parties and authorities, if required by law).
• Limited storage: personal data are kept for the time necessary to pursue the purposes described above. In general: Account data remain as long as the Account is active; transaction data is kept according to law (e.g. 10 years for documents relevant to accounting purposes); access/navigation logs for a few months; marketing data until the user revokes consent or unsubscribes. At the end of the storage periods, the data is irreversibly deleted or anonymized.

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More information on data processing practices (including user privacy rights, such as access, rectification, cancellation, opposition, data portability, etc.) is available inPrivacy Policy by Welo, which is meant to be referred to in its entirety here. In the event of a conflict between what is summarized in this section and the Privacy Policy, the provisions of the Privacy Policy prevail.

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9. Disclaimer of Warranties and Limitation of Liability

9.1 Exclusion of Warranties

Welo is committed to providing its services professionally and with the highest possible quality. However, the user acknowledges and accepts that all Welo Services (including the website, the Welo Badge, the analytics and the content provided) are provided “as I am” and “as available”, without any express or implied warranty on the part of welobadge.com. To the maximum extent permitted by applicable law, Welo Expressly excludes any warranty or statement, including (but not limited to) any implied warranty of merchantability, fitness for a particular purpose, accuracy, reliability, availability, non-infringement of third party rights.

In particular, without limiting the generality of the above:

• Welo It does not guarantee that the platform and services fully meet the user's needs or that the achievement of certain results (for example, increased sales for a certified company, total absence of scams for consumers) is assured. Obtaining the badge or using analysis is a support tool, but it does not replace the company's diligence or the consumer's prudence.
• Welo It does not guarantee that the Services will be available on a continuous basis, without interruption or errors. Temporary service interruptions, scheduled maintenance, technical problems, force majeure events, or other events beyond Welo's control may occur that make the platform inaccessible or not fully functional. Welo undertakes to resolve any disruptions as soon as possible, but cannot guarantee an uptime or an immediate resolution for every problem.
• Welo It does not guarantee the complete accuracy and timeliness of all the information provided. For example, analyses on companies are conducted based on information available at the time and on company statements; Welo makes efforts to keep them updated, but it cannot guarantee that a certified company will always remain compliant or that problems will not arise later. Similarly, user reviews are subjective and Welo cannot guarantee their accuracy, even if it does its best to moderate abuse.

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9.2 Limitation of Liability

To the maximum extent permitted by applicable laws, Welobadge, LLC cannot be held responsible to the user (whether consumer or business) for certain types of damages or losses resulting from the use of the platform or Services. In particular:

1. Indirect or consequential damages: Welo He won't be responsible for indirect, special, consequential or incidental damages suffered by the user, including but not limited to loss of profit or profit, loss of business opportunity, loss of business goodwill or reputation, loss of data, or interruption of economic activities. These exclusions apply regardless of whether Welo has been notified of the possibility of such damages and regardless of the legal theory on which the request is based (breach of contract, civil tort, fault, strict liability, etc.).
2. Interruptions or malfunctions of the Service: while striving to maintain high availability, Welo she cannot be held responsible for any temporary interruptions of the Service, technical malfunctions, delays or errors in the provision of functionality. For example, if the Welo site is offline for a few hours or days due to a cyberattack or server failure, the user will not be entitled to compensation for this period of inactivity. In the same way, any bugs or software defects that cause abnormal behavior will be corrected as soon as possible, but Welo is not responsible for damages caused in the meantime (unless due to intent or gross negligence, as indicated below).
3. Damage to reputation or image: Welo He won't be responsible for any damage to the image, reputation or business name of the user (whether consumer or company) deriving from content on the platform that has not been published by Welo itself. For example: if a company receives a negative review from a user, or a consumer reads an analysis that advises against a site, Welo is not responsible in terms of any effects on reputation, unless the contents are patently false and published by Welo in bad faith. Even in the case of content generated by third parties on the platform (e.g. reviews, comments), Welo acts only as a host and moderates as far as possible, but it cannot guarantee to filter out any content that is potentially harmful to someone's reputation.
4. Third-party content and external links: the Welo platform may contain links or references to third-party websites (for example, links to the site of a certified company, or advertising banners). Welo does not assume any responsibility for content, products or services offered by third parties on external sites, even if accessible through the platform welobadge.com. The inclusion of a link does not imply that Welo approves or endorses the content of that site. Users who visit a third-party site through a link on Welo do so at their own risk and will be subject to the terms and policies of those third parties.

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Additional restrictions: In any case, the total cumulative liability of Welobadge, LLC to a user, for any claim arising from these Terms or the use of the Services, It will not exceed the amount (if any) paid by the user to Welo for the use of the Services in the last 12 months preceding the event giving rise to the liability. If the user has not made payments (for example, a consumer who uses free services), Welo's liability will be limited to the maximum allowed by law but in any case it cannot exceed a symbolic amount (for example, 100 USD). These limitations do not apply to cases of Welo's intent or gross negligence, nor to any liability that cannot be limited or excluded by law.

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9.3 User Responsibility for Content and Actions

The user uses the Welo platform under his own responsibility. In particular:

• Content uploaded by the user: as already highlighted, the user is solely responsible for the contents they enter on the platform (reviews, comments, company information, etc.) and guarantees that they have the right to share them. Welo declines all responsibility for any legal violations committed by a user through uploaded content, but will cooperate with the authorities in the event of established violations (for example by providing logs and information about the author of illegal content, upon legitimate request).
• Illegal or harmful activities: you agree to hold Welobadge, LLC harmless from any claim or demand arising from your use of the Services in violation of the law or the Terms. This means, for example, that if the user commits a crime through the platform, or causes harm to a third party (e.g. a company that suffers defamation from a false review), the user himself will be responsible to the injured party and will have to bear any costs, legal fees, compensation that may involve Welo as a result of these actions.

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10. Applicable Law and Dispute Resolution

10.1 Applicable Law

These Terms and Conditions and all relationships between Welobadge, LLC and users of the Services are governed by Delaware State law (United States of America), without prejudice to the possible application of mandatory consumer protection regulations provided for by the law of the user's country of residence (if the latter is a consumer resident outside the USA). In other words, you agree that the laws of Delaware shall prevail in the interpretation and execution of the Terms, without reference to rules of private international law or conflict of laws that would lead to the application of a different law.

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10.2 Competent Court

Any dispute, legal action, or proceeding arising out of or related to these Terms or the use of the Welo Services will be subject to jurisdiction exclusive to the courts of the State of Delaware, USA. By accepting these Terms, the user agrees that any lawsuits against WeLoBadge, LLC must be brought before state or federal courts with jurisdiction over the territory of Delaware, and hereby waives the objection to the inconvenience of such forum (forum non conveniens) or the lack of personal jurisdiction.

It should be noted that Welobadge, LLC has its registered office in Delaware, and therefore the user acknowledges this reasonable connection with the chosen forum. If the user acts as consumer If the mandatory rules of your State of residence provide for a different court to protect you, that court may prevail within the limits of what is established by those rules.

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10.3 Friendly Solution and Arbitration (optional)

Welo promotes resolution neighbourly of disputes with its users. In the event of a dispute, before taking legal action, the user is invited to contact Welo (through customer service or the dedicated legal email) to attempt a conciliation. Welo will carefully review any reported complaint or issue and is committed to negotiating in good faith to find a solution satisfactory to both parties.

If an amicable solution is not reached, the parties Can they agree (on a voluntary basis) to refer the dispute to a arbitration administered under the rules of a recognized arbitration institution (for example, the American Arbitration Association — AAA — if appropriate). In this case: the arbitration will take place in English, a neutral arbitrator (or panel of arbitrators) will be appointed by mutual agreement or according to the rules of the chosen arbitral body, and the seat of arbitration will be in the State of Delaware unless the parties agree otherwise. Arbitration may be binding or non-binding depending on the specific agreement.

Important: Nothing in this section prevents each party from going directly to the competent courts (indicated in 10.2) to protect their rights, especially in cases where an urgent measure (such as an injunction) is necessary. The option of arbitration is encouraged but not required, unless otherwise agreed in writing between the parties after the dispute has arisen.

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11. General Provisions

11.1 Safeguard Clause

If any provision of those present Terms & Conditions is held void, invalid or unenforceable by a court or other competent authority, this provision will be enforced to the maximum extent permitted and the invalid or unenforceable part will be considered to be separated from Termini. The remaining provisions of Termini will remain fully valid and effective. In other words, the possible invalidity of a clause not It affects the validity of the entire contract, and the parties now agree to negotiate in good faith a valid replacement clause that achieves the original intent as much as possible.

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11.2 Amendments and Entire Agreement

These Terms, together with the policies referred to above (Privacy Policy, Cookie Policy, etc.), constitute theEntire agreement between the user and Welo in relation to the use of the platform and the services offered, and they replace any previous understanding or agreement (oral or written) that may have existed between the same parties on the same subject. Any changes or waivers to the Terms must be made in writing by Welo (such as through an update posted online or specific written agreement). Any communications, statements or collateral agreements made by representatives of Welo will not be binding unless confirmed in writing by an authorized legal representative of Welobadge, LLC.

The user cannot make changes to the Terms. However, Welo may sometimes offer additional or varied conditions for particular users or services (for example, additional terms for a beta service, or customized contractual terms for an enterprise customer): in this case, these supplementary terms will be effective only if approved by both parties in writing and will be considered part of the agreement with that user; in the event of a conflict, they will prevail over these general conditions, limited to the subject of the conflict.
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11.3 Transfer of the Contract

Welobadge, LLC has the right to Transfer or transfer to third parties this contract (or the set of rights and obligations deriving from the Terms) as part, for example, of a corporate reorganization, merger, acquisition or sale of a business unit, or to affiliated companies that manage the Services. This transfer will be effective against the user as from the communication that Welo will make of it through an update to the Terms or specific notification. The user You cannot transfer or transfer in turn to third parties this contract or any of the rights/obligations deriving from the Terms without the prior written consent of Welo. Any unauthorized transfer attempt by the user will be considered void. These Terms will be binding and will benefit the parties and their respective authorized successors and assignees.

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11.4 No Waiver

Welo's failure or delayed execution of any provision of these Terms (for example, tolerating non-compliant user behavior, or choosing not to immediately prosecute a violation) It does not constitute a waiver under any circumstances formal to that provision or to the right to enforce it in the future. In the same way, any partial exercise of a right or faculty provided for in the Terms does not preclude the further exercise of the same right, nor the exercise of other rights. Any waiver of rights or remedies, to be valid, must be notified in writing by the waiving party.

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11.5 Language and Interpretation

These Terms may be provided to the user in multiple languages for your convenience of understanding. The original version of the Terms is in English, and the Italian version is provided as a courtesy translation for Italian-speaking users. In the event of any conflicts of interpretation or discrepancies between the English version and the Italian version of the Terms, The English version will prevail (English version shall prevail). All examples introduced by 'for example', 'how', 'including' or similar expressions are for illustrative purposes and do not limit the general scope of the clauses. The titles of the sections (clauses) are inserted for mere convenience of reading and do not influence their legal interpretation.

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11.6 Contacts

For any questions regarding these Terms, reports of violations, or requests for assistance, you can contact WeLoBadge, LLC at the following official addresses:

• Email (customer support): support@welobadge.com
• Email (legal affairs/privacy): daniel@welobadge.com
• Postal address: WeLoBadge, LLC — 131 Continental Dr, Suite 305, Newark, DE 19713, USA
• Telephone (international support): +1 740 272 5732 (international calling rates may apply)